Supervisor, MIP Fleet Sales & Customer Service

Wheeler Fleet Solutions • Somerset, PA

2h

About The Position

The Supervisor, MIP Fleet Sales & Customer Service is a customer‑facing frontline leadership role responsible for executing and sustaining Wheeler Fleet Solutions’ Managed Inventory Program (MIP) This role leads MIP Sales and Service Representatives and ensures consistent application of MIP processes, service standards, and inventory controls at the operational level.
Reporting to the Manager, MIP Fleet Sales and Service, the Supervisor serves as a key point of day‑to‑day coordination with the Sales and Service team and supports operational execution, system adoption, and performance improvement initiatives. This position is accountable for driving reliable service delivery, while reinforcing disciplined processes that support market share growth, margin improvement, and scalable program performance.

Requirements

• Bachelor’s Degree in Sales and Marketing from an accredited college institution and a minimum of 4 years of relevant work experience
• Or an additional 4 years of relevant work experience in lieu of a degree
• Up to 15% of travel to customer sites
• 5 years’ experience in a role to organize, multi-task, and lead people (directly or through influence)
• Strong communication (written and oral), presentation, interpersonal skills with experience working on teams from multiple locations
• 5 years’ experience managing diverse and difficult customers
• Ability to understand and communicate technical automotive parts and service information
• Strong computer skills with strong proficiency in Microsoft Outlook, Word, Excel, Teams, and PowerPoint, and ERP systems
• Autonomous and self-motivated. Skill and ability to work remotely and achieve activity and result metrics
• High degree of analytical skills
• Candidates must be able to successfully pass background checks including driving records and drug screening
• Must possess a valid U.S. driver’s license

Nice To Haves

• Experience in auto parts industry
• Experience in inventory control processes
• Exposure to sales share goals and forecasting
• Advanced Excel experience

Responsibilities

• Execute day‑to‑day MIP Sales and Service operations across assigned USPS/PLUS accounts in alignment with Manager‑defined priorities.
• Lead and coach MIP Sales and Service Representatives to ensure consistent execution, accountability, and adherence to standard MIP processes.
• Drive performance that supports market share growth and margin improvement through inventory accuracy, turns, obsolescence reduction, and disciplined service execution.
• Reinforce adoption of systems, tools, and workflows, including ERP‑related processes, to ensure data accuracy and operational consistency.
• Monitor key operational KPIs (service levels, inventory accuracy, sales activity, turns, and obsolescence) and communicate trends and corrective actions.
• Support implementation of standardized best practices and continuous improvement initiatives to improve scalability, efficiency, and customer satisfaction.
• Partner with cross‑functional teams to resolve execution issues impacting service continuity, profitability, or customer experience.
• Correct and analyze FMIS Errors
• Work with IT to determine programs and processes that need updated.
• Support ERP implementation
• Reinforces adoption
• Supports testing and training
• Provides feedback from the field
• Manage day-to-day MIP Sales and Service Duties as needed.
• Support market share growth and margin improvement at assigned accounts by:
• Reducing customer reliance on local or non-MIP program purchases
• Identifying and introducing approved products and services
• Ensuring customers fully leverage the operational and financial benefits of the Managed Inventory Program
• Identify, document, and escalate quality/safety concerns and system issues to the Manager.
• Complete and analyze yearly USPS/Plus Customer Service Surveys
• Other duties as assigned

Benefits

• Time Off & Well-Being: Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family.
• Family Support: Paid Maternity Leave and Paid Bonding Leave to support growing families.
• Education: Tuition Reimbursement for undergraduate, technical, and graduate programs.
• Financial Security: A 401(k) plan to help you plan for the future.
• Comprehensive Healthcare: Medical, Dental, and Vision coverage to keep you healthy.
• Flexibility: HSA, FSA, and Dependent Care accounts for added financial options.
• Peace of Mind: Short- and Long-Term Disability insurance coverage.
• Rewarding Careers: Competitive salaries that reflect your skills, contributions, and expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level