FLEET CUSTOMER SERVICE REP

Dollar General•Blair, NE

About The Position

GENERAL SUMMARY: Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operations. DUTIES and RESPONSIBILITIES: · Plan and assign outbound, vendor backhaul, and OVD loads · Plan and assign rolltainer sweeps and dunnage consolidations · Reporting Function: · Report on time load pick up · Report on time store delivery · Report BOL pick up · Report on tractor utilization · Report on vendor backhaul pickup and delivery · Answer and process driver load messages through satellite communications and plan swaps 80% · Resolve load issues involving bust outs, over weights, and/or paperwork issues · Answer telephone calls from drivers, vendors, DCs, SSC and other external sources · Work with drivers to ensure they understand the delivery documentation , call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing. 20%

Requirements

Proficient communication (written and verbal), listening, and interpersonal problem solving skills
Knowledge of dedicated transportation operations
High attention to detail, strong planning, and organization skills
Understands driver logs and hours of service
Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
Ability to function in a high-stress environment
Must know MS Office software
Bachelor’s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
One to two years customer service experience preferred
One to two years onsite driver dispatch experience preferred
One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

Nice To Haves

Distribution experience preferred.
Quality check or audit experience preferred.
Warehouse management system applications experience preferred.

Responsibilities

Plan and assign outbound, vendor backhaul, and OVD loads
Plan and assign rolltainer sweeps and dunnage consolidations
Report on time load pick up
Report on time store delivery
Report BOL pick up
Report on tractor utilization
Report on vendor backhaul pickup and delivery
Answer and process driver load messages through satellite communications and plan swaps
Resolve load issues involving bust outs, over weights, and/or paperwork issues
Answer telephone calls from drivers, vendors, DCs, SSC and other external sources
Work with drivers to ensure they understand the delivery documentation , call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.