Supervisor, Loan Operations

CoBank•Greenwood Village, CO

43d•Hybrid

About The Position

At CoBank, the Supervisor Loan Operations leads a team responsible for the servicing and administration of complex syndicated, bilateral, and wholesale loans where CoBank may be the Administrative Agent, a syndicate lender, or a direct lender. The Supervisor is the escalation point for borrowers, syndicate lenders, Farm Credit System partners, and internal CoBank departments. The Supervisor is responsible for the accuracy and effective execution of servicing activities performed by their team ensuring compliance to CoBank's policies and procedures, designed to provide outstanding customer service and maintain the soundness of CoBank's financial statements. The Supervisor provides leadership to the team fostering a collaborative environment, engaging stakeholders and their team to facilitate continuous improvement by leveraging principles of Operational Excellence.

Requirements

High school diploma or GED required
5 years of relevant experience preferably in syndicated loan servicing, banking or financial services industry. required

Responsibilities

Manage workflow and balance department workload to ensure assigned activity is processed within the expected time frames and Service Level Agreements, meeting or exceeding client expectations.
Maintain a sound operating environment ensuring transactions are processed accurately, are properly documented and approved in accordance to documented policies and procedures.
Provide guidance and direction to the team utilizing in-depth knowledge of CoBank processes and loan administration principles.
Provide subject matter expertise representing the department or Loan Accounting on division or enterprise level projects.
Coordinate and/or provide training for Loan Accounting department.
Supervise staff: set and communicate performance standards, monitor performance and provide ongoing communication and coaching and recommend personnel appropriate actions.
Monitor and report activity volume, performance metrics, Service Level Agreements and key performance indicators; correct problems, identify trends and recommend and present opportunities for improvement.
Serve as "Mission Critical Personnel" for business continuity and reduced staffing scenarios.

Benefits

Careers with a purpose
Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
Competitive Compensation & Incentive
Hybrid work model: flexible arrangements for most positions
Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
Robust associate training and development with CoBank University
Tuition reimbursement for higher education up to $10k per year
Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
Associate Resource Groups: creating a culture of respect and inclusion
Recognize a fellow associate through our GEM awards