Supervisor, Line Service
MODERN AVIATION INC•East Farmingdale, NY
•$23 - $25•Onsite
About The Position
The Line Service Supervisor provides hands‑on leadership during assigned shifts to ensure safe, efficient, and high‑quality aircraft ground handling operations. This role oversees Line Service Technicians (LSTs) on duty, coordinates aircraft and ramp activity, and delivers exceptional customer service to aircraft owners, guests, and flight crews. While technical execution is a core responsibility, the Line Service Supervisor sets the tone on the ramp through professionalism, safety leadership, and a positive, customer‑focused approach.
Requirements
- Strong verbal and written communication skills
- Strong mathematical aptitude
- Willingness and ability to work flexible schedules, including weekends and holidays
- Valid driver’s license
- Ability to perform duties with minimal supervision
Nice To Haves
- Prior customer service or aviation line service experience preferred
- Basic knowledge of aircraft types and ground servicing practices preferred
Responsibilities
- Coordinate all aircraft and ramp activity during assigned shifts, including arrivals, departures, parking, towing, de‑icing, and fueling
- Ensure all aircraft receive required ground support services in a timely, safe, and efficient manner
- Operate and oversee the use of aircraft ground support equipment in accordance with procedures and safety standards
- Maintain strong situational awareness of ramp conditions, FOD risks, traffic flow, and weather impacts
- Perform technical line service duties as needed to support operational demand
- Frequent walking, standing, sitting, stooping, stretching, bending, reaching, and grasping
- Regularly lift and/or move up to 75 pounds
- Assign and delegate work to qualified Line Service Technicians; monitor progress and quality of execution
- Supervise LSTs on duty and provide direction, coaching, and real‑time feedback
- Assist the Line Manager with onboarding, training, and mentoring of new employees
- Lead shift briefings to communicate priorities, safety topics, and service expectations
- Complete shift reports and required operational documentation
- Serve as acting Line Manager during assigned shifts when the Line Manager is not on duty
- Actively support and participate in Modern Aviation’s IS‑BAH Safety Management System (SMS)
- Identify and mitigate hazards to protect customers, employees, aircraft, and equipment
- Ensure compliance with all safety policies, standard operating procedures, and company guidelines
- Exercise sound judgment and make timely decisions consistent with company policies and safety requirements
- Maintain accountability for safety and procedural compliance during assigned shifts
- Deliver Modern Aviation’s exceptional service by proactively assisting passengers and flight crews
- Maintain a positive, professional image with customers, vendors, partners, and airport stakeholders
- Anticipate customer needs, offer additional services, and support service recovery when needed
- Promote teamwork, professionalism, and a high‑energy service culture on the ramp
- Work closely with Customer Service and Operations teams to support a seamless customer experience
- Communicate clearly and effectively during active operations
- Perform additional duties as assigned by the Line Manager or General Manager
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
