Supervisor, Learning Design

McDonald's Corporation•Chicago, IL

16d

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewMcDonald’s has an incredible and exciting opportunity for a Learning Experience Design Consultant on the Global Learning & Development team. In this role, you will be part of the Global Learning Design and Technology team during a period of unprecedented innovation and advancement. As a Learning Experience Designer, you will work closely with Experience Design Managers on assigned projects. This includes designing global, modern learning experiences that drive behavior change through immersive, engaging experiences and preparing the content for global deployment in over 12 languages. All this to enable performance excellence in McDonald’s restaurants every day resulting in engaged employees delivering delicious food and feel-good customer experiences

Requirements

Demonstrated application of instructional design and HPT principles
Demonstrated design experience across learning modalities (ILT, eLearning, Virtual, Performance Support) – Articulate Storyline v2 and Captivate 9; Inkling and Adobe tools being leveraged
Experience with LMS environments
Demonstrated project management skills; ability to meet deadlines and stay in budget
Ability to manage multiple projects, including stakeholders, and deliver results within tight deadlines

Nice To Haves

Experience with scenario/project-based, or game-based learning design a plus
Experience applying change management and marketing strategy to engage learners a plus
Experience of working across different Global markets (Desirable)
Experience with the software development lifecycle to create and implement digital solutions a plus

Responsibilities

Leads and project manages assignments through the learning experience design process, including those supported by external vendor partners or global team members
Designs and develops immersive, engaging, multi-modal human-centered learning experiences using varied media and digital learning tools to achieve business and related behavioral objectives
Brings stakeholders and learning team leadership and peers along on the journey to gain buy-in throughout and gather feedback along the way
Complete quality reviews and testing of digital learning experiences to ensure product looks good and functions correctly on all targeted devices, completes successfully, and is free of grammatical and branding issues
Partners with program managers, peer designers, learning technology and global/market learning teams to provide subject matter expertise on instructional design theory, modalities, content, implementation, engagement, and learning strategies
Consults and architects learning experiences on complex learning projects focused on driving behavior change and elevating the employee experience
Provides support in the piloting / implementation of new programs and acts as a liaison to the Learning Technology and Information Technology Support groups, markets, contractors and vendors
Networks externally, researches, and experiments with leveraging emerging industry best practices, methodologies, and innovative solutions that enhance and reimagine the learner experience
Conducts needs assessments and gains agreement with key stakeholders on program outcomes and success metrics
Engages with learners and key stakeholders to gather user/stakeholder feedback, test theories (including conducting prototype labs), design and validate program effectiveness
Uses qualitative and quantitative data-driven insights to improve learning experience design and execution; shares best practices and lessons learned
Collaborates with small and large teams to achieve goals
Crafts communication plans and assets to support the deployment of learning initiatives across markets to drive awareness and adoption – motivating learners to be excited by the offerings