Supervisor, Onsite Lab Operations Support

Avantor • South San Francisco, CA

19h • Onsite

About The Position

In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

Requirements

• High School Diploma Required
• 2+ years of experience in customer services/purchasing/or account management
• Microsoft Teams experience
• Reliable form of transportation
• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
• Knowledge of Information Access and ERP Systems
• Intermediate Microsoft Office
• Excellent customer service skills; display a professional can do attitude
• Basic purchasing and inventory knowledge
• High regard for safety, quality and adherence to protocols, policies and procedures
• Must be flexible, adaptable, and multi-task oriented
• Ability to self-manage and self-motivate; forward thinking
• Proficient in trouble shooting

Nice To Haves

• Associate's degree or undergraduate degree preferred
• Previous experience managing associates is preferred
• Forklift Certification a plus
• Spill containment, IATA, DOT, IMDG and Hazwoper training a plus
• GMP and GLP training a plus
• CPR training and OSHA Right to Know preferred
• Inside sales experience and cross referencing skills a plus

Responsibilities

• Leads team efforts to perform to the scope of work for client
• Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives.
• Encourages through mentoring, individual professional growth and team growth.
• Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.
• Provides training and development as well as back-up to associates to perform required tasks.
• Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.
• Creates and maintains: SOP's, SOW's, SPI's and KPI's.
• Provides customer reporting and data analysis.
• Acts as a liaison between customer, VWR services and VWR sales.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Paid Time Off (PTO)
• Company paid holidays
• Choice holidays
• Flexible Spending Account (FSA)
• Health Savings Accounts (HSA)
• Commuter benefits
• 401(k)
• Tuition assistance
• Employee stock purchase plan discount
• Critical illness coverage
• Hospital indemnity coverage
• Accident coverage
• Legal protection
• Identity theft protection
• Pet insurance
• Auto insurance
• Home insurance
• Recognition program (earn points to redeem for gifts and products)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees