Onsite Operations Support Specialist

CADEX•Maple Grove, MN

2d•$19 - $25•Onsite

About The Position

The Operations Support Representative plays a vital behind‑the‑scenes role in keeping our operations running smoothly across both 1st‑ and 3rd‑party business lines. This position is ideal for a detail‑oriented professional who enjoys organization, collaboration, and problem‑solving. You’ll serve as a key support partner by managing customer communications, producing essential reporting, retrieving and maintaining critical documentation, and providing mailroom support that ensures timely, compliant delivery of materials.

Requirements

Proficient in navigating computer software and MS Office
Time management and organization skills
Problem solving skills
Proficient communication and comprehension skills, including professional written and telephone communication
Basic mathematical skills
Basic telephone and calculator skills
High School Diploma or general education degree (GED) and 1 – 3 years’ experience in a clerical, office, or administrative role
FLUENCY This position requires fluency in the English language.

Responsibilities

Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation
Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations
If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage
Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution
Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
Continuously seeking opportunities for process improvement and propose ideas
Perform general administrative support as needed, including data entry and documentation handling
Foster effective communication and collaboration between countries and cultures within all regions
Assist in Operation support project work as required
Act as backup to other members of the Operations Support Department
Maintain a high level of professionalism and confidentiality with all information entrusted with
This role may perform additional duties as assigned.
This job description is not intended to be comprehensive and may be adjusted to meet evolving business needs, with or without advance notice.