Integration Operations Support Supervisor

DoorDash USA•Tempe, AZ

1d•Hybrid

About The Position

About the Team The Integration Operations team powers seamless merchant experiences across DoorDash by supporting Marketplace restaurants through every stage of their POS integration journey — from onboarding to go-live and ongoing support. We resolve POS integration issues with empathy, urgency, and care, making sure merchants feel supported throughout their experience on DoorDash. We work at the intersection of operations and technology, partnering with Product, Engineering, Sales, Strategy & Operations, and external provider partners to deliver innovative, quality-driven support experiences at scale. About the Role As an Integrations Support Supervisor, you’ll lead a team of 20–25 team members, ranging from Technical Specialists to Team Leads, and be responsible for raising the bar on performance, coaching, and white-glove merchant experience. This is first and foremost a people leadership role for someone whose passion is to develop others, give actionable feedback, build a culture of accountability, and use AI tools daily to break down problems, accelerate their team, and build solutions that did not exist before. You’ll set clear expectations, coach to quality, and help your team deliver empathetic, personalized support with a “do it for you” mentality through phone calls, Zoom calls, and written communication. You’ll also step in on escalations, remove blockers, and make sure your team is equipped to solve issues efficiently and holistically for merchants across every stage of their journey on DoorDash. Beyond team leadership and development, you’ll partner cross-functionally to improve workflows, identify recurring issues, and drive better outcomes for both merchants and the business. Success in this role means building a strong, customer-obsessed team, maintaining a high quality bar, and creating a support experience that earns merchant trust. This role is expected to be hybrid and is required to be in the office at least every Thursday in 2026. The core working hours are Monday through Friday, 8 am–5 pm MST. Availability to be on call during nights and weekends is needed to accommodate business needs.

Requirements

You have 3+ years of people management or supervisor experience
You have 5+ years of experience in operations, customer service, or a related field
You are a strong people leader who knows how to coach and develop direct reports
You have a track record of helping teams set goals, improve performance, and deliver results
You take a proactive approach to merchant success by spotting issues early, shaping solutions, and partnering cross-functionally to improve support outcomes
You enjoy diagnosing problems, finding patterns, and building practical solutions
You have designed or implemented AI-powered workflows that measurably improved team performance
You thrive in fast-paced environments and know how to bring structure to ambiguity
You are organized, detail-oriented, and able to turn complex information into clear, useful guidance
You know how to prioritize competing needs and delegate effectively across your team
You have built strong, inclusive team cultures where people feel supported, challenged, and heard
You are proficient in Google Workspace or similar tools, including building and managing data in Google Sheets
You have experience using Salesforce and strong comfort working with data to guide decisions
You have experience using SQL or similar query languages to search internal systems and uncover insights

Responsibilities

Lead, coach, and develop a high-performing team through weekly 1:1s, regular feedback, and monthly career conversations
Set a high bar for team performance, merchant experience, and execution quality
Align team goals to OKRs and departmental priorities, and help your team deliver strong, measurable results
Become an expert on your line of business and provide tailored insight into your business to diverse audiences.
Drive change management across your team so new processes, tools, and expectations land smoothly
Improve and scale day-to-day operations to make the team more efficient and effective
Lead pilots and test new ways of working, including using AI to improve workflows, solve problems faster, and scale what works
Partner closely with cross-functional teams to improve workflows, solve problems, and deliver better outcomes for merchants
Help shape team strategy and turn broader organizational goals into clear plans and actions for your team
Support org-wide initiatives and contribute to cross-functional projects that move the business forward
Step in on escalations, remove blockers, and help your team solve issues quickly and thoroughly