Supervisor Lab Logistics & Dispatch

American Addiction Centers • Rosemont, IL

7d • $31 - $46

About The Position

Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to staff. Provides oversight on all aspects of the courier/dispatch process ensuring patient specimens are picked up timely, transported appropriately, and delivered to the various sites for patient testing. May perform any of the following: courier pickups or route coverage, dispatch coverage, and customer visits as needed. Maintains financial accountability within the department by managing department assets, equipment, supplies and staff scheduling, and vendors. Determines organizational /staffing requirements and schedules courier services to support patient-care testing needs. Adjusts schedules to meet workflow requirements and to improve service effectiveness. Evaluates productivity and develops and implements process improvement plans while reducing costs. Coordinates orientation, training, and competency for staff. Assists the director in the development, implementation, and improvement of laboratory logistics policies, procedures, and processes. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions. Serves as a technical resource for internal / external customers on logistics workflows. Ensures quality measures, regulatory, accreditation, compliance and competency standards are met for logistics services. Ensure effective and timely implementation of all logistics daily operational goals for courier and dispatch activities. Develop and initiate monthly reports having required project or system timelines and productivity measurements. Conducts staff meetings and addresses employee concerns and suggestions and customer service issues. Participates in appropriate projects, committees, and technical advisory teams. Executes any assigned tasks on time and comprehensively. Maintains current knowledge of the integrated computer systems as they relate to logistics courier and dispatch operations. Adjusts routes as needed and provides input to the director on optimal route design, resource allocation, and equipment that staff needs to continually improve and adjust to changing customer needs. Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale, recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Requirements

• Valid Driver’s License
• Associate degree in Business or related field (or equivalent knowledge)
• Typically requires 2 years of leadership experience in logistics or supply chain.
• Demonstrates ability to direct staff on department daily activities.
• Excellent customer service and communication skills with the ability to communicate effectively with all levels of staff and leadership.
• Ability to function well under pressure and conditions of frequent interruptions.
• Experience and working knowledge of logistics operations and computer systems.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel) or similar products
• Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously
• Demonstrates a willingness to work a flexible schedule, which may include working an alternative site or shift assignment
• Maintaining a valid driver’s license in good standing per AH’s insurance underwriters’ eligibility guidelines

Responsibilities

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to staff.
• Provides oversight on all aspects of the courier/dispatch process ensuring patient specimens are picked up timely, transported appropriately, and delivered to the various sites for patient testing.
• May perform any of the following: courier pickups or route coverage, dispatch coverage, and customer visits as needed.
• Maintains financial accountability within the department by managing department assets, equipment, supplies and staff scheduling, and vendors.
• Determines organizational /staffing requirements and schedules courier services to support patient-care testing needs.
• Adjusts schedules to meet workflow requirements and to improve service effectiveness.
• Evaluates productivity and develops and implements process improvement plans while reducing costs.
• Coordinates orientation, training, and competency for staff.
• Assists the director in the development, implementation, and improvement of laboratory logistics policies, procedures, and processes.
• Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Serves as a technical resource for internal / external customers on logistics workflows.
• Ensures quality measures, regulatory, accreditation, compliance and competency standards are met for logistics services.
• Ensure effective and timely implementation of all logistics daily operational goals for courier and dispatch activities.
• Develop and initiate monthly reports having required project or system timelines and productivity measurements.
• Conducts staff meetings and addresses employee concerns and suggestions and customer service issues.
• Participates in appropriate projects, committees, and technical advisory teams.
• Executes any assigned tasks on time and comprehensively.
• Maintains current knowledge of the integrated computer systems as they relate to logistics courier and dispatch operations.
• Adjusts routes as needed and provides input to the director on optimal route design, resource allocation, and equipment that staff needs to continually improve and adjust to changing customer needs.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale, recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree