Supervisor, IT

LifeStance Health

10d•$75,000 - $85,000

About The Position

We are seeking a proactive and technically skilled Supervisor, IT Support to manage IT operations and support across multiple sites within a designated region. This role combines hands-on technical expertise with leadership responsibilities, ensuring stability, security, and performance of local IT infrastructure and services. The Regional IT Lead will act as the primary IT point of contact for the region, coordinating with corporate IT and overseeing local support teams or vendors.

Requirements

High School Diploma with proven experience in a similar role
2+ years of hands-on IT support or infrastructure experience, with at least 1–2 years in a leadership or regional support role
Strong knowledge of networking, Windows and/or macOS environments, Microsoft 365, Active Directory, and endpoint management
Proven experience managing or supporting multi-site environments and teams
Strength in people management including coaching
Ability to work across teams and achieve results
Analytical skills with data and reporting to understand trends and diagnose potential root causes and corrective actions.
Excellent communication, problem-solving, organizational, and interpersonal skills
Excellent project management skills
Familiarity with Office 365 administration, Entra, Exchange and Intune
Experience with Cisco Meraki network hardware and management
Proficiency with Microsoft Office with a focus on Excel
Ability and willingness to travel within the region (estimated 20–40%) to support projects or initiatives onsite at LifeStance practices

Nice To Haves

IT certifications (e.g., CompTIA Network+, A+, Microsoft, Cisco)
Experience with ITIL practices, ticketing systems (ServiceNow, Zendesk), and cloud platforms (Azure, AWS)
Familiarity with cybersecurity tools and endpoint protection
Previous experience working in distributed environments (e.g., retail, logistics, manufacturing, healthcare)

Responsibilities

Manage and support daily IT operations across multiple sites within the assigned region
Monitor network performance, hardware/software systems, and user support activities to ensure optimal uptime and service delivery
Coordinate implementation of IT projects, upgrades, and rollouts at the regional level
Supervise local IT support staff, technicians, or contractors; provide guidance and escalate issues as needed.
Serve as the regional escalation point for complex IT issues
Support onboarding/offboarding, access control, and equipment provisioning in collaboration with HR and national IT
Ensure proper maintenance of regional IT assets, including workstations, servers, networking equipment, and mobile devices
Maintain asset inventory, licensing records, and site-level documentation
Enforce corporate IT security policies and procedures at all regional locations
Assist in regional compliance audits and risk assessments related to IT systems
Collaborate with corporate IT teams to align regional efforts with national strategies and initiatives
Coordinate with regional leadership to support business operations and technology needs
Provide regular updates, reporting, and performance metrics to IT leadership