IT Supervisor

Ideal Aerosmith • Grand Forks, ND

3d

About The Position

Ideal Aerosmith is a leading supplier of precision inertial guidance test systems, flight motion simulators, and a premier provider of aerospace test engineering services, ATE system engineering, and quality contract manufacturing services to the aerospace industry. We're experts and we earn that title everyday with our customers through innovative engineering, manufacturing, and sustainment of world-class motion and electric test solutions and services.

Here, we don’t just solve complex problems - we redefine what’s possible. Every role at Ideal Aerosmith supports a lean culture through continuous improvement - ongoing, incremental enhancements to products, processes, or services aimed at reducing waste and boosting efficiency, customer service, and performance. With a team of skilled problem solvers and a culture that thrives on tackling challenges head-on, we are dedicated to our clients' success. Enjoy competitive benefits, a supportive work environment, and every other Friday off to recharge.

The IT Supervisor leads a team of IT professionals, providing guidance, mentorship, and support to foster a collaborative work environment. This role ensures the delivery of high-quality IT support and innovative solutions for internal customers and stakeholders. The IT Supervisor partners with business leaders to provide strategic guidance on IT initiatives and demonstrate how IT services contribute to organizational goals. This role also liaises with management, presenting updates, insights, and recommendations to support data-driven decision-making.

Requirements

• Bachelor’s degree in computer science or equivalent technical training and experience
• 3+ years related IT experience
• Working knowledge of modern programming or data languages such as SQL, C++, or XML.
• Ability to travel (domestic and internationally) and obtain a passport.
• Due to federal contract requirements, candidates must be U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. §1324b(a)(3).

Nice To Haves

• Experience working with stakeholders to communicate issues while balancing business expectations.
• Strong time management and organizational skills.
• Strong written and verbal communication skills, with the ability to present technical information clearly to diverse audiences.
• Strong problem-solving and analytical skills.
• Demonstrated experience in leadership development and team building.

Responsibilities

• Lead, train, mentor, and develop a team of IT professionals.
• Assist in the development and implementation of IT policies, initiatives, and procedures.
• Initiate, lead, and implement continuous improvement activities to enhance IT processes, services, and system performance.
• Manage and oversee the IT work order ticketing system to ensure timely and effective issue resolution.
• Partner with management and staff to provide technical support and drive continuous improvement of IT solutions.
• Establish and maintain positive, productive relationships with operational partners and organizational leaders.
• Communicate IT updates, insights, and recommendations to management and stakeholders.
• Travel domestically (less than 10%) of time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees