Supervisor/IT Infrastructure

Southwest Gas Corporation•Las Vegas, NV

49d

About The Position

The Supervisor/IT Infrastructure is responsible for coordinating departmental activities that result in meeting Service Level Objectives and other commitments to internal customers, including installation, administration, and patching of IT Infrastructure platforms while providing technical and task leadership and mentoring to employees to achieve schedule, productivity and quality targets. POSITION DIMENSIONS The incumbent has direct supervisory responsibility for up to seven exempt and non-exempt employees. The incumbent does not have accountability for budgets. The incumbent frequently exchanges information with non-exempt and professional level personnel, Corporate and Division directors and managers, vendors, outside consultants and contingent workers and infrequently exchanges information with officers. QUALIFICATIONS There are clear precedents and practices which the incumbent uses as guidelines to determine how this job is performed. This position requires four to six years of relevant work experience with any of the following infrastructure technologies/platforms: Server operating systems Workstation operating systems Cloud Architecture Automation Networking/Telephony/Cybersecurity Tools Middleware Database Virtualization Storage/Backup An associate’s or bachelor’s degree from an accredited university or progress toward a degree is preferred. Industry recognized certification(s) relevant to responsibilities are preferred. Incumbents performing activities requiring government, regulatory or vendor certification must keep those certifications current.

Requirements

four to six years of relevant work experience with any of the following infrastructure technologies/platforms: Server operating systems Workstation operating systems Cloud Architecture Automation Networking/Telephony/Cybersecurity Tools Middleware Database Virtualization Storage/Backup

Nice To Haves

An associate’s or bachelor’s degree from an accredited university or progress toward a degree is preferred.
Industry recognized certification(s) relevant to responsibilities are preferred.

Responsibilities

Oversee the Information Services program, developing policies and procedures to ensure the effective use of Microsoft 365, Intune, and SCCM.
Deep understanding of Microsoft 365 services and administration portals.
Experience with Microsoft Entra ID (formerly Azure AD), Intune, and Microsoft Defender for Office 365.
Familiarity with hybrid environments (on-premises Exchange/AD integrated with Microsoft 365).
Knowledge of compliance, data loss prevention (DLP), and security policies within Microsoft 365.
Support life-cycle management of IT Infrastructure platforms, including installation, administration, patching and decommissioning
Plan, monitor and manage staff assignments for ongoing and specific work to assure completion of work within scope, schedule and quality expectations; ensure that progress and problems are reported and resolved on a timely basis
Coordinate with project managers or develop departmental project work plans; ensure that team and individual work is adequately planned to achieve expected scope, schedule and deliverables, and monitor progress
Assure appropriate testing and documentation of changes to the infrastructure
Perform and ensure timely formal and informal communications with business area representatives, support group personnel, project teams, building and facilities personnel, supplier representatives, and outside organizations; assure effective communications within work groups
Lead or participate in product and service selections and development of design specifications as assigned
Participate in or review problem diagnosis and resolution on a timely basis; participate in “post-mortem” reviews as needed; provide on-call support
Support the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions
Participate in development of Service Level Objectives; supervise monitoring and analysis of performance against Service Level Objectives and I/S performance targets, as assigned
Ensure that departmental personnel have equipment and supplies, tools and records needed to perform assignments effectively
Participate in technology recovery and departmental emergency management planning, rehearsals and execution
Participate in developing, maintaining and monitoring the use of I/S policies, practices, methodology, standards and tools, including security and control mechanisms
Be a source of knowledge and expertise in one or more functional and/or technical topics; prepare briefings and research reports as appropriate
Gain appropriate knowledge of the business processes and organization in the areas being supported
Design, conduct, and participate in training for I/S and end user personnel
Participate in recruitment, reassignment and performance evaluation of employees
Participate in negotiating product and service contracts and monitor performance against contract terms; maintain relationships with assigned suppliers
Ensure adequate and accurate maintenance of I/S records
Perform related duties and responsibilities as assigned
Regular and predictable attendance is a condition of employment and is an essential function of the job