IT Infrastructure Supervisor - Information Technology

Fort Bend County • Richmond, TX

11d • $57 - $71

About The Position

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here! Plans, manages, and provides work direction for infrastructure, voice, and audio-visual teams. Ensuring customer service levels are adhered to and SLAs for response times are maintained. Coordinates work performed by outside vendors and monitors vendor service levels that are utilized in support of special events such as emergency response, elections support and network deployments. Participation and recommendation of new technology solutions for items such as Network Management, Infrastructure design, Remote connectivity support, and Justice Center Support. Research and recommend technology in support of long-range infrastructure design and implementation planning. Recommends and implements infrastructure policies and other technology standards to ensure adherence of approved disaster recovery procedures. On call 24/7 for IT support issues. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Requirements

• Bachelor’s degree in computer science or related field. High School/GED and four years of relevant professional experience in addition to 7 years required experience may be substituted for the Bachelor’s degree.
• 7 years of work-related experience; including 5 years of management/supervisory experience.
• Advanced knowledge in Cisco technology, protocols and security systems in a converged network environment which encompasses local, wide area, wireless and VoIP applications.
• Strong multi-platform system technical skills; strong analytical and system design skills.
• Strong background in technical support and operations management; exceptional supervisory and organizational skills.
• Verbal and written communications skills; interpersonal skills and ability to deal effectively with the public, vendors, other employees, and elected officials.

Nice To Haves

• Advanced Technical Certifications preferred.

Responsibilities

• Plans, manages, and provides work direction for infrastructure, voice, and audio-visual teams.
• Ensuring customer service levels are adhered to and SLAs for response times are maintained.
• Coordinates work performed by outside vendors and monitors vendor service levels that are utilized in support of special events such as emergency response, elections support and network deployments.
• Participation and recommendation of new technology solutions for items such as Network Management, Infrastructure design, Remote connectivity support, and Justice Center Support.
• Research and recommend technology in support of long-range infrastructure design and implementation planning.
• Recommends and implements infrastructure policies and other technology standards to ensure adherence of approved disaster recovery procedures.
• On call 24/7 for IT support issues.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Benefits

• All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS).
• Full-time employees also enjoy a wide-range of great benefits.
• Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.
• Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities.
• FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees