Temporary Worker, Information Technology (IT Infrastructure Manager)

EquiTrust•West Des Moines, IA

1d•Hybrid

About The Position

The IT Infrastructure Manager is responsible for managing, developing, controlling, and overseeing a team of Infrastructure professionals. This position works closely with members of the Information Technology team and performs both a leadership and management function. The IT Infrastructure Manager is expected to carry out their duties and responsibilities consistent with EquiTrust’s Company Values of Integrity, Leadership, Accountability, Teamwork, and Passion.

Requirements

High School Diploma or equivalent required.
If High School Diploma, minimum 10 years of infrastructure experience required.
If Associates Degree, minimum 8 years of infrastructure experience required.
If Bachelor’s Degree, minimum 6 years of infrastructure experience required.
Ability to coordinate and collaborate with various teams across various businesses.
Ability to identify, establish, and work towards common goals of both IT and our business partners.
Ability to direct and manage a diverse staff, handle conflicts or concerns when they arise, and maintain the team's quality and productivity at all times.
Ability to receive both visionary guidance and strategic direction from IT leadership and execute these duties with little oversight.
Ability to log and track budgetary and purchasing efforts and follow policies/processes around such activities.
Strong ability to apply troubleshooting principles to determine the root causes of issues and resolve them.
Broad knowledge base across various technology stacks and how they interact.
Analytical, attention to detail, problem-solving, and accuracy skills.
Strong knowledge or experience in the Microsoft Services stack, including, but not limited to, Active Directory, Integrated DNS/DHCP, Windows Server Operating Systems, Entra ID, and Microsoft SQL Server.
Experience in Azure Cloud Services, their implementation, tuning, securing, etc. This includes IaaS/PaaS/SaaS infrastructure design, administration, and integrations.
Experience in facilities support practices.
Experience in Virtualization Platforms and their associated sub-components. Ex: VMWare, Xen/XCP-ng, AzureStack HCI, Azure Cloud.
Experience in on-premises storage systems, including sizing, implementation, administration, and optimization.
Experience with backup and recovery solutions and practices.
Experience in firewall technologies and practices.
Experience in the administration of CDN/WAF solutions.
Experience in LAN & WAN design, implementation, and administration.
Experience in Networking technologies and concepts.
General knowledge of system architectures and security concepts/techniques is required. Examples include authentication mechanisms, operating systems, DNS, NFS, SSH, Firewalls, IIS, Apache, and security applications capabilities.
Ability to handle the pressure of project deadlines, incorrect deliverables, and stakeholder criticism.
Ability to think outside the box on new solutions and pivot when projects don't go according to plan.
Ability to reprioritize and refactor staff resources based on shifting business priorities and initiatives.

Nice To Haves

Bachelor’s Degree – Information Security, Computer Information Systems, Network Security, Computer Science or a related field of study, preferred.
Minimum of 2 years of IT management or team lead experience preferred.
Industry Certifications such as Microsoft, Cicso, etc. preferred.
Rubrik and Azure Backup experience preferred.
Palo Alto or Fortinet is preferred.
CloudFlare is preferred.
Nexus and Cisco Meraki are preferred.
Strong ability in planning projects and delegating tasks to staff members.

Responsibilities

Manages employees, including but not limited to the following activities: makes recommendations for hiring, termination, promotions and transfers, assessing and completing performance appraisals, responsibility allocations and task completion, problem identification and resolution and other day-to-day people management and leadership responsibilities.
Determines current and future enterprise infrastructure needs, ensuring the scalability of infrastructure design to handle expected growth.
Spearheads efforts in discovery and innovation of new technologies to enable our business' success.
Plans, scopes, and implements solutions, including identified improvement opportunities to existing environments.
Assists in the generation of project related documentation to ensure support teams can effectively manage and maintain implemented solutions.
Tracks and analyzes feedback and metrics on existing systems as provided from support teams to determine continued viability, supportability, and alignment of systems to company goals.
Provides keen project-based focus and similar mindset with the ability to realign resources to support roles as needed.
Assists in strategic planning and budget efforts for the Infrastructure & Operations teams.
Supports the Information Technology team and other departments on an as needed basis.
Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.
Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.