Supervisor, IT Call Center - INTERNAL ONLY
About The Position
Oversees the daily operations of a remote technical support team responsible for assisting end users with technology-related issues. Ensures high‑quality customer service, accurate ticket documentation, effective troubleshooting, and consistent adherence to the Baltimore County Public Schools (BCPS) standards. Provides leadership, coaching, and performance management to call center technicians while maintaining efficient workflows and service-level expectations. Performs other duties as assigned. Baltimore County Public Schools (BCPS) is the 22nd largest school district in the nation and the 3rd largest in Maryland with over 21,000 employees supporting over 111,000 students. BCPS has 26 Maryland Blue Ribbon Schools of Excellence and 23 National Blue Ribbon schools, 32 magnet schools and 116 magnet programs.
Responsibilities
- Oversees the daily operations of a remote technical support team
- Ensures high‑quality customer service
- Ensures accurate ticket documentation
- Ensures effective troubleshooting
- Ensures consistent adherence to the Baltimore County Public Schools (BCPS) standards
- Provides leadership, coaching, and performance management to call center technicians
- Maintains efficient workflows and service-level expectations
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
