Call Center Supervisor
About The Position
Cooking is kindness, and kindness changes the world. Come be a part of creating a more equitable world. Help us grow the kindness and compassion of Cooks into an ongoing movement for positive change. Visit our About Us on our website and read how together we are making the world a better place. Penzeys Spices is seeking a full time Customer Service Supervisor in our Call Center, assisting in providing leadership to our full and part time Call Center staff. Successful candidates for this position will have the ability to calmly and confidently provide consistent leadership in a fun, and at times, fast paced environment. Kindness, flexibility, an eye for detail and the ability to communicate effectively are all required. This Supervisory position is an important liaison for all other departments impacted by Customer Service, including: Quality Control, IT, Production, Promotions, Order Distribution and Retail Operations. It is important for this position to provide a positive and optimistic leadership approach with the ability to communicate sincerely with customers and employees throughout the facility. Many of the day to day tasks as a Customer Service Supervisor in the Call Center include… supporting our Call Center staff in providing excellent customer service through incoming/outgoing phone calls and emails. communicating to Call Center staff details of all current and upcoming promotions. working with other Customer Service leadership in prioritizing needs and successfully communicating with resources outside of the Call Center. facilitating the order return process. coordinating communications, entries and fulfillment for commercial and corporate orders. assisting in the ongoing development of the staff through the use of individual assessments. leading department meetings and participating in meetings with other warehouse leadership. other duties/projects as needed.
Requirements
- ability to calmly and confidently provide consistent leadership in a fun, and at times, fast paced environment
- Kindness
- flexibility
- an eye for detail
- the ability to communicate effectively
Responsibilities
- supporting our Call Center staff in providing excellent customer service through incoming/outgoing phone calls and emails
- communicating to Call Center staff details of all current and upcoming promotions
- working with other Customer Service leadership in prioritizing needs and successfully communicating with resources outside of the Call Center
- facilitating the order return process
- coordinating communications, entries and fulfillment for commercial and corporate orders
- assisting in the ongoing development of the staff through the use of individual assessments
- leading department meetings and participating in meetings with other warehouse leadership
- other duties/projects as needed
Benefits
- Health Insurance
- 401k
- Paid Time Off
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
