Supervisor, Invoice Disputes

Wheels, Inc. • Alpharetta, GA

13d • Hybrid

About The Position

The Supervisor, Invoice Disputes is responsible for overseeing day-to-day activities of the invoice dispute team. This role ensures prompt case resolution, maintains team workflow, and supports accurate documentation and communication with internal and external stakeholders. The Supervisor acts as a resource for escalation and supports the Manager in reporting, compliance, and continuous improvement.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience)
• 5 years of experience in invoice processing, dispute resolution, or billing operations preferred
• Minimum 2 years of experience in a supervisory or team coordination or team lead capacity required
• Experience with Salesforce, SAP, or other case management and financial tracking tools
• Advanced Excel skills (pivot tables, data analysis, and reporting) is highly preferred

Responsibilities

• Supervise a team of dispute analysts, ensuring disputes are resolved within established SLA timeframes
• Monitor and assign incoming case workload based on complexity and priority; triage operational escalations and elevate strategic risks to the Manager
• Conduct quality checks and coach team members on resolution practices, client communication, and case documentation
• Provide weekly reporting to the Manager on productivity, dispute trends, SLA adherence, and backlog health
• Maintain up-to-date process documentation and participate in the revision and implementation of SOPs
• Support onboarding, coaching, and training of new and existing team members
• Assist in escalated case handling, client communication, and ensuring service-level expectations are met
• Implement operational improvements that enhance team workflow, case management efficiency, and customer satisfaction
• Supervises 15-20 team members and provides performance feedback, coaching, and documentation in alignment with team KPIs and SLA targets

Benefits

• Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees