Supervisor, DDS & Disputes

CMA CGM•Norfolk, VA

1d•$69,000 - $74,000

About The Position

The Supervisor of DDSM Disputes will oversee and assist DDSM Analysts responsible for reviewing disputes to ensure current business processes and procedures are being followed. The supervisor will assist staff with dispute inquires for escalations. Ensures deadlines are met and reallocates workload as appropriate.Works with manager to establish service and quality standards and ensures these are met. Coaches team on meeting goals and prepares employee performance reviews.

Requirements

Understanding of Industry processes and standards as a whole
Familiarity with functions of various internal departments and how they pertain to disputes
Familiarity with the Federal Maritime Commission MC rules (FMC) and regulations and how it pertains to the work of the dispute team
Must possess a good understanding of Service contracts and the filed Tariffs, with the ability to interpret rate tariffs and agreements, bill of lading and shipping documents.
Comprehension of financial consequences involved in decision making
Attention to detail
Strong analytical and problem-solving abilities
Good conflict resolution skills
Effectively work independently with minimum direction/supervision
Strong leadership, team building, people management skills
Strong time management and organization skills
Excellent communication skills (verbal and written) both internal and external customers
Strong systems acumen
Advanced knowledge of Excel i.e., data mining using pivot tables, formulas, etc.
Proficiency in computer skills to include Microsoft applications. (Microsoft Outlook, Word, PowerPoint, Access, others)
High School Diploma or GED
3-5 years General Experience

Nice To Haves

Associate’s Degree

Responsibilities

Perform and excel at all functions of a DDSM Analyst; review and research disputes received and ensure they are fixed accordingly following processes in place
Serve as a first point of contact for Dispute Analysts when questions arise during daily work
Assist with requests from internal departments and external customers for dispute escalation
Ensure team members are meeting and maintaining established goals
Ensure dispute reporting is completed and distributed accordingly
Coach and mentor team members on regular basis by continuous engagement in day-to-day work and identifying opportunities for same.
Acts as the deputy and backup to the Dispute Manager when absent. Able to perform all needed tasks and prepare all reports in their absence.
Conduct annual performance reviews of Dispute Analysts
MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED