Disputes Operations & Strategy

OnePay

11d

About The Position

The Disputes Operations & Strategy role will manage day to day operations and execute our overall strategy for dispute related workflows and servicing. This role will impact OnePay’s vision by delivering simple, scalable, and customer focused solutions to improve our disputes operations as well as improve customer facing and agent facing tooling to reduce regulatory, operational and fraud risks. You will work closely with various teams to manage disputes intake, investigations, chargebacks, and resolution across all product offerings at OnePay.

Requirements

• 5+ years as an operations leader in the disputes/fraud space.
• Experience managing large back office operations and BPO vendors.
• Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
• Working knowledge of regulatory requirements (Regulation E and Regulation Z).
• Comfortable managing competing priorities and urgent requests.
• An act-like-an-owner mentality. We have a bias toward taking action.
• A high level of integrity and ability to manage sensitive information.
• Self-motivated, analytical thinker with exceptional attention to detail.

Responsibilities

• Managing daily back office operations for disputes workflows across debit and card products.
• Being a subject matter expert who can review and resolve escalations that require advanced investigations.
• Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency.
• Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions.
• Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing.
• Delivering on operational strategy initiatives and optimizing case management systems.
• Communicating plans, progress, and decisions to internal stakeholders and executives.
• Additional duties as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed