Customer Operations/Disputes Specialist

Jobgether

5d • $47,000 - $60,350 • Remote

About The Position

The Customer Operations/Disputes Specialist will serve as a key member of the U.S. customer support team, handling complex card payment disputes and customer inquiries with empathy and accuracy. This role combines hands-on investigation, problem-solving, and escalation management with collaboration across operations, product, and engineering teams. You will help shape the customer experience, ensuring fairness and clarity in resolving issues while identifying trends and opportunities for process improvement. The position requires strong regulatory awareness, attention to detail, and excellent communication skills. Success in this role directly impacts customer satisfaction, operational efficiency, and the foundation of a growing U.S. digital banking operation. This role is ideal for someone excited to work in a fast-paced, early-stage environment with a strong customer-first culture.

Requirements

• 2+ years of experience in card payment disputes, customer support, or financial operations roles
• Strong problem-solving skills and ability to handle complex, ambiguous issues independently
• High emotional intelligence with ability to interact compassionately with customers in sensitive situations
• Excellent verbal and written communication skills with ability to summarize complex findings clearly
• Understanding of U.S. banking regulations, compliance standards, and customer protection requirements
• Comfort using digital platforms, CRM systems, and workflow tools for tracking and reporting disputes
• Adaptable, detail-oriented, and able to thrive in a fast-paced, startup-like environment

Responsibilities

• Investigate, analyze, and resolve card payment disputes and complex customer complaints in a professional, empathetic manner
• Build clear timelines and documentation for each dispute, ensuring compliance with internal policies and U.S. financial regulations
• Communicate findings and resolutions effectively to customers and internal stakeholders via in-app chat, email, and occasionally phone
• Serve as a trusted escalation point for the team, providing guidance, mentorship, and knowledge sharing
• Monitor emerging trends in customer disputes and provide insights to management to improve processes and product features
• Collaborate with financial crime, product, and engineering teams to identify and prevent recurring issues
• Contribute to process improvement initiatives, including creating training materials, SOPs, and operational enhancements

Benefits

• Competitive salary: $47,000 – $60,350
• Fully remote work (U.S. based, specific eligible states)
• Medical, dental, and vision insurance
• Stock options
• 401(k) with 4% employer match
• Generous PTO: 32 days annually, plus company holidays
• Maternity/paternity leave
• Opportunities for professional growth and skill development in a fast-growing digital banking environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed