Disputes Operations & Strategy - REMOTE

Jobgether

1d • Remote

About The Position

The Disputes Operations & Strategy role will oversee daily operations and execute our overall strategy for managing dispute-related workflows and servicing. This position plays a critical role in achieving the company's vision by providing streamlined, customer-focused solutions aimed at enhancing disputes operations. You will collaborate with diverse teams to handle disputes intake, investigations, chargebacks, and their resolution across various offerings. The role demands a proactive approach to identify improvements in processes and address challenges effectively.

Requirements

• 5+ years of experience as an operations leader in the disputes or fraud sector.
• Proven track record in managing large back office operations and BPO vendors.
• Familiarity with industry best practices related to fraud and disputes lifecycle, along with network rules and chargeback processes.
• Knowledge of regulatory requirements, particularly Regulation E and Regulation Z.
• Ability to manage competing priorities and urgent requests effectively.
• Adopt an act-like-an-owner mentality with a bias toward taking action.
• High level of integrity and confidentiality in managing sensitive information.
• Self-motivated analytical thinker with exceptional attention to detail.

Responsibilities

• Manage daily back office operations for disputes workflows across debit and card products.
• Serve as a subject matter expert for reviewing and resolving escalations requiring advanced investigations.
• Identify opportunities for improvement and build business cases to enhance quality and efficiency.
• Conduct root cause analysis and develop quick workarounds while driving permanent solutions.
• Collaborate with internal stakeholders to understand upcoming product launches and assess potential impacts on dispute processing.
• Execute operational strategy initiatives and optimize case management systems.
• Communicate plans, progress, and decisions to internal stakeholders and executives.
• Perform additional duties as assigned by leadership.

Benefits

• Flexible remote working arrangements.
• Opportunity to work in a fast-paced and innovative environment.
• Collaboration with a diverse range of teams and professionals.
• A culture that encourages personal and professional growth.
• Participation in a standard interview process aimed at fairness and transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed