Supervisor, Intake Operations- Evernorth

Cigna Healthcare

1d

About The Position

As the Supervisor of Intake Operations, you will guide a high‑performing team that supports patient access and operational excellence. You will oversee daily workflows, develop team capabilities, and ensure intake processes run smoothly, efficiently, and in alignment with organizational goals. Your leadership will help create a supportive, service‑focused environment that enhances the patient experience and strengthens overall performance.

Requirements

• Experience in intake operations, healthcare administration, or related supervisory roles.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities and support team success in a fast‑paced environment.
• Proficiency with Microsoft Office and related workflow systems.

Nice To Haves

• Healthcare or pharmacy operations experience.
• Experience with accreditation standards and process improvement initiatives.

Responsibilities

• Supervise daily intake operations by assigning tasks, supporting staff, monitoring outcomes, and reporting key updates to leadership.
• Maintain expertise across functional areas, including onboarding, insurance verification, authorization, patient advocacy, and support services.
• Develop work schedules, implement departmental guidelines, conduct staff meetings, and communicate updates related to processes and contracts.
• Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
• Monitor team performance, provide coaching, conduct evaluations, and recommend corrective action when needed.
• Ensure productivity goals, regulatory requirements, and accreditation standards are consistently met.
• Serve as a resource for intake personnel, addressing questions and supporting problem resolution.
• Model organizational competencies and behaviors in all interactions and leadership activities.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees