Supervisor Installation

Andersen Corporation • Northborough, MA

10d

About The Position

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description: Our Boston team is looking for an Installation Supervisor! The Installation Supervisor will support Installation Manager(s) in leading the installation team, the project management team, the service team, and ultimately increasing the branch operating profit by increasing effectiveness and providing coaching/training focused on improving installation process skills, product knowledge, service knowledge as well as installation and industry knowledge.

Requirements

• Four-year degree or an equivalent combination of education and experience.
• Valid driver's license with acceptable accident and moving violation motor vehicle record.
• A minimum of 5 years of work experience in the home improvement or other closely related field.
• Computer skills and management of computer-based information.
• Customer orientation.
• Strong written and verbal communication skills.
• Basic financial knowledge.
• Providing performance feedback.

Nice To Haves

• Knowledge of applicable building codes, preferred.
• Previous work experience recruiting and managing independent contractors, preferred.
• Ability to work and lead in a team environment.

Responsibilities

• Directly train, manage, and coach all employees (sub-contractor and internal) involved in the installation process.
• Analyze individual and team metrics to determine focus areas of training.
• Develop and deliver specific training to increase effectiveness within identified areas or improvement including first-time-through rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
• Partner with branch leadership team on resolving open issues and identifying areas of improvement.
• Provide necessary training and support to continuously improve back-office installation, project management and service processes and paperwork.
• Partner with product knowledge experts in the development and delivery of monthly team meetings, product knowledge, installation knowledge and service knowledge training to increase departmental effectiveness and efficiencies.
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
• Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
• Lead the safety initiatives of the installation process associates to ensure safe practices are in place and are followed.
• Ensure that all regulatory required training is completed as appropriate.
• Participate as a team member on the CORO Safety Committee.
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met & other duties assigned by Supervisor.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees