Supervisor, Implementation - Payments

Lightspeed DMS • South Jordan, UT

4d

About The Position

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.
Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.
Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
As a Supervisor, Implementation – Payments, you'll play a critical role in leading the successful rollout of our payment facilitation services to dealership management system (DMS) dealers. Reporting to the Manager, Implementation, you'll manage and develop a team of Implementation Specialists, Project Managers, and Hardware Specialists, guiding them through every stage of the customer onboarding journey, from initial consultation and planning through testing, configuration, training, and go-live.

Requirements

• 4+ years of experience in a related field, with a strong preference for customer-facing or client implementation roles.
• 2+ years of hands-on experience implementing or supporting mission-critical solutions in retail or dealership environments.
• 2+ years of experience leading or training teams, with a demonstrated ability to coach others and act on feedback.
• A track record of retaining clients and navigating difficult situations with composure and professionalism.
• Strong written and verbal communication skills, with the ability to engage effectively across all levels of an organization, even under pressure.
• Bachelor's degree or equivalent professional experience.

Nice To Haves

• Familiarity with Lightspeed or comparable DMS platforms is a plus.

Responsibilities

• Build and mentor a high-performing implementation team, fostering a culture of accountability, excellence, and continuous growth.
• Own all people management responsibilities, including performance evaluations, coaching, career development planning, and day-to-day team leadership.
• Partner with the Implementation Manager to track team performance, client delivery metrics, and operational goals.
• Serve as the escalation point for complex dealer issues, driving timely, professional resolutions in collaboration with your manager.
• Proactively identify process gaps and champion solutions that improve dealer outcomes and implementation success rates.
• Take ownership of client retention and dealer satisfaction across your team's portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees