Payments Analyst

TEKsystems•Atlanta, GA

3d•$30 - $40•Hybrid

About The Position

The Manager, Payments is responsible for ensuring the stability, integrity, and efficient operation of the payment platform for a popular restaurant brand, with the goal of ensuring high levels of guest satisfaction by monitoring, maintaining, supporting, and optimizing payment technologies. They will manage, execute, and continually improve on all processes, including, but not limited to requirements gathering, configuration and testing, system launch, post-launch support, and escalated (level 3) support. This position will establish close business relationships with corporate and franchise teams through regular communication and business reporting. They will also be key to managing vendor relationships relative to all aspects of the Arby’s payments platform. They will apply proven communication analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Requirements

Proven ability to oversee collaborative programs with executives, business owners and vendors, on complex technology initiatives, which bear tangible results.
Working knowledge and existing relationships with restaurant industry leading technology vendors.
Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements.
Must be a clear and concise communicator.
Must have the ability to clearly communicate to all levels of the organization in written, verbal & telephone forms of communication.
Must have good problem-solving skills in a fast-paced environment.
Ability to establish and maintain harmonious working relationships with others
Exceptional organization, communication skills, and keen attention to detail.
Ability to meet deadlines and make sound decisions based on data and stakeholder feedback.
Ability to work cross functionally within an organization.
Intermediate level skills using JIRA and Confluence
Intermediate level skills with the Microsoft Office Outlook, PowerPoint & Word
Expert level skills with the Microsoft Office Excel
Strong understanding of how complex technology systems interact including cloud-based platforms, integration layers and scripting languages
Analyze problems and escalate issues in a timely manner for quick resolution
Strong Presentation Skills
Team focused
Enthusiastic about managing projects and working with people
Understanding APIs on Backend to be shown on Dashboards
Conscious surrounding field communications
Background in QSR Space
Background in Ingenico Devices
Overall Knowledge in how Payments work in a POS system
payment processing software
it support
pos
payment process

Responsibilities

Ensures that the brand’s payment IT products work as expected and provide Level 3 Support for all products within the team’s purview. This includes execution, monitoring, maintenance & coordination of all aspects of payments, as well as release management of software deployments, testing and QA activities.
Establishes connections with brand & franchisee teams to ensure elevated levels of success, complete understanding of requirements and serves as a brand subject matter expert (SME) in appropriate meetings. Communicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner. Use decision-making and negotiation skills. Team-orientation and positive attitude.
Mentors and builds knowledge and experience within the team so that each team member can own their work within the project with little oversight.
Establishes the strategy and processes by which the team executes on the regular operational work.
Develops executive dashboard reporting for leadership. Reporting on workload, adherence to schedules, and quality assurance.
Effectively ensures the adoption and implementation of the technology goals for the organization.
Collaborates with all internal and external teams to gather the appropriate requirements to roll out technology programs.
Responsible for adherence to established budgets, including tracking & reporting.
Plans effectively and multi-tasks. Utilizes time management and organizational skills to achieve aggressive deadlines; sets priorities and maintains organizational and filing systems. Responds promptly to others to ensure open and timely communication.
Serves as the point of contact for franchisee and vendor escalations of owned products. Communicates all issues, status updates, action items, and risks to the management team.
Other important duties and responsibilities as needed.