Supervisor II, Dispatch

Ricoh Careers•Bethlehem, PA

About The Position

Plans and leads the activities of the direct customer order dispatch team, to include training, problem solving and staff backup. Establishes performance standards and monitors performance of assigned employees.

Requirements

High school diploma or equivalent education. 2- or 4-year degree preferred
Minimum 5 years of Ricoh dispatching and or scheduling experience, or equivalent
Has extensive knowledge of the Ricoh dispatching and or scheduling processes, including Descartes and Oracle
Proficiency in Microsoft Word, Excel, PowerPoint
Basic understanding of route optimization
Customer First orientation
Strong customer service and training skills
Problem solving skills.
Ability to multitask.
Ability to work in a team environment.
Ability to interact professionally at all levels internally and externally.
Ability to follow all facility security and safety rules.
Demonstrates system and process troubleshooting skills to identify, communicate, and correct issues.
Demonstrates organizational knowledge and the role of the RFC in the overall processes at Ricoh.
Must possess excellent leadership skills.
Must exhibit excellent verbal and written communication skills.
Demonstrates good time management skills.
Good analytical and math skills
Adheres to Ricoh Code of Ethics
Basic knowledge of FMCSA; Hours of Service rules

Responsibilities

Responsible for planning and managing dispatch functions and ensures work is completed to satisfy customers and meet department goals.
Effectively recruits, interviews, and selects staff as needed.
Ensures Dispatch personnel are properly trained in all tasks and duties.
Provides mentoring and assistance to Dispatchers on a broad range of operational and systems problems.
Steps in to handle escalated issue resolution and to provide VIP customer service.
Develops and supports cost control, productivity, and quality standards for assigned functional area. Looks for opportunities to streamline processes and improve team efficiency.
Ensures all OSHA and company safety and security standards and guidelines are adhered to.
Approves employee timesheets and reviews/approved time off requests to ensure proper task coverage.
Completes employee performance reviews and initiates corrective or disciplinary action as required.
Identifies and supports the development of employee skills for advancement opportunities.
Communicates with and supports internal and external customers and 3PL partners.
Ensures that all paperwork is controlled and properly processed/communicated internally and externally.
Runs reports and acts on the data included in them to maintain customer satisfaction.
Serves as backup for the Dispatch team as absences and volume increases require it.
Provides support to the Implementation Manager on large deals.
Performs other duties as assigned.