Supervisor Housekeeping

Hilton Grand Vacations•Gordonsville, VA

43d•Onsite

About The Position

HGV NOW OFFERS DAY ONE BENEFITS! Now Offering Daily Pay Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. At HGV, we will help you reach your goals and build your future. We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. We are seeking a Housekeeping Supervisor to join our team at Shenandoah Crossing Resort in Gordonsville, VA. This beautiful resort offers a perfect blend of outdoor adventure and relaxation, with spacious accommodations and stunning natural surroundings. In this role, you will oversee housekeeping operations, including guest rooms, common areas, and back-of-house spaces, ensuring the highest standards of cleanliness and comfort throughout the property. Why do Team Members Like Working for us: Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work certified company in 2022. Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Requirements

High School Diploma/GED
1-3 years of related experience
Basic computer skills
Proficient English language to communicate both verbally and in writing with guests, owners, co-workers, and fully comprehend job assignments
Ability to repeatedly lift/carry, push/pull items more than 25 lbs

Nice To Haves

BA/BS/Bachelor's Degree
CPR/First Aid
2+ years of Supervisory experience
Prior housekeeping experience in hospitality industry

Responsibilities

Supervising Suite and Laundry Attendant (s)
Monthly/Quarter/Yearly Goal setting for the team
Yearly Performance reviews and rating for team members
Making sure guests requests are met in a timely manner.
Communicating with Maintenance and Front Desk: Maintenance needs, if a room needs to be put offline, etc.
Quality checking rooms daily.
Keeping Front Desk agents updated on room status'.
Ordering supplies for housekeeping and laundry, and amenities for rooms and keeping checkbook updated.
Monthly Linen Inventory, ensuring par levels
Responsible for rolling out new standards
Developing SOP for Best Practices
Ensuring all public areas of the resort are clean and well kept.
Build housekeeping schedule
Other duties as assigned by your leader.

Benefits

Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!