Supervisor, Fulfillment (Shipping & Receiving)
About The Position
The Fulfillment Supervisor (Shipping & Receiving) provides frontline leadership for both inbound and outbound operations at the Obetz facility. This role is responsible for overseeing receiving, inventory movement, picking, packing, and shipping activities to ensure service levels, inventory accuracy, and operational efficiency are consistently achieved. As an exempt leader, this position exercises independent judgment in labor deployment, workflow coordination, dock scheduling, and performance management across both inbound and outbound functions. This role plays a critical part in maintaining throughput, protecting inventory integrity, and ensuring on-time order fulfillment in a high-volume environment.
Requirements
- Bachelor’s degree or equivalent operational leadership experience
- 3–5 years of experience in warehouse, fulfillment, shipping/receiving, or distribution operations
- 2+ years of direct supervisory experience in a high-volume environment
- Experience managing both inbound and outbound operations preferred
- Working knowledge of WMS systems, inventory control, and shipping processes
- Strong analytical skills with experience tracking operational KPIs
- Proven ability to lead teams and make independent operational decisions
- Flexibility to work extended hours during peak seasons
Nice To Haves
- Experience in food production, CPG, or high-volume direct-to-consumer fulfillment
- Experience working with carriers, dock scheduling, and vendor compliance
- Bilingual capability aligned to workforce demographics
- Exposure to Lean or continuous improvement methodologies
Responsibilities
- Lead all inbound and outbound operations including receiving, unloading, inspection, put away, picking, packing, and shipping
- Ensure inbound shipments are processed accurately and efficiently within dock-to-stock targets
- Ensure customer orders are fulfilled accurately and shipped on time
- Coordinate dock schedules, carrier arrivals, and outbound shipping flow to prevent delays or congestion
- Monitor workflow across inbound and outbound areas and remove operational bottlenecks
- Drive shift-level performance metrics including productivity, inventory accuracy, order accuracy, and service levels
- Monitor operational dashboards and communicate expectations during shift huddles
- Identify performance gaps and implement real-time corrective actions
- Support labor cost control through effective workforce planning and utilization
- Supervise, coach, and develop frontline associates and leads
- Conduct performance evaluations and administer corrective action when necessary
- Support onboarding and training of new hires and seasonal employees
- Foster a culture of accountability, teamwork, and safety
- Partner with HR on attendance, retention, and employee relations
- Partner with Inventory Control to maintain inventory accuracy and resolve discrepancies
- Collaborate with Transportation and Shipping teams to ensure smooth outbound flow
- Communicate volume forecasts, capacity constraints, and operational risks proactively
- Support peak readiness planning and staffing ramp execution
- Enforce adherence to all safety policies and operational procedures
- Promote compliance with GMP and food safety standards (as applicable)
- Maintain dock, staging, and fulfillment areas in audit-ready condition
- Address safety concerns immediately and promote a proactive safety culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
