(FT) Supervisor, Food and Beverage

SeaWorld•Philadelphia, PA

10d

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! What you get to do: As a FT Supervisor, Food & Beverage, you will help lead and inspire a team to deliver great guest experiences from the get-go. Supervisors model and perform the highest standards of service as they foster a positive atmosphere for everyone you come into contact with.

Requirements

A passion for customer service
Flexible, detail oriented and customer focused
Excellent organizational, multi-tasking and time-management skills
Strong communication, interpersonal and leadership abilities
Intermediate F&B and theme park knowledge
Active listener with the ability to anticipate guests’ needs
Exceptional supervisory abilities
High school diploma or equivalent
Three or more years of management experience in a high-volume food and beverage establishment
Must be able to lift, push, pull and/or carry up to 50 lbs.
Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Must be able to work indoors and outdoors, in varying weather, to include extreme heat.
Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
Possession of a knowledge of computer programs and databases including Excel, PowerPoint and Outlook required
Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Must be flexible in work locations as placement will depend on business needs and career development opportunities

Nice To Haves

Experience in a theme park environment preferred
F&B safety certifications, including ServSafe Manager required within first 6 (six) months of hire
Knowledge of MMS preferred

Responsibilities

Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
Ensure excellent guest service by responding to guest requirements, expectations and needs
Daily inspection of all assigned locations for Safety and Health Standards
Supervise and train ambassadors
Prepare and track daily reports such as Prep Calculators and Waste Logs
Address concerns and resolve problems
Plan, assign and direct work
Order and maintain product and supplies
Create and update ambassador weekly schedules
Contact maintenance as necessary to maintain proper operation of all equipment and facility
Maintain repair log and control labor cost
Cover Culinary Department Duty Manager shifts as needed
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Assist other locations and areas throughout the park as needed
Other duties assigned