Supervisor, Fleet Warranty

TForce Freight • Henrico, VA

13d

About The Position

Description Job Responsibility: Manage warranty claims, including receiving, processing and reviewing claims from customers and adhere to company policies. Customer Interaction: Communicate effectively with customers to provide updates on claims status, resolve issues, and ensure customer satisfaction. Record Maintenance: Maintain accurate records of warranty claims, customer information, and product specifications, ensuring all documentation is complete and organized. Data Analysis: Analyze warranty data to identify trends and recurring issues and develop strategies to improve warranty processes and reduce costs. Collaboration: Work closely with product development, sales, and customer service teams to ensure the best service is provided and warranty policies are followed. Job Qualifications: Customer Service Skills: Strong ability to interact with customers professionally and handle complaints or inquiries effectively. Organizational Skills: Excellent organizational skills to manage a high volume of claims and maintain accurate records. Attention to Detail: Critical attention to detail to ensure accuracy in processing claims and maintaining documentation. Communication Skills: Strong written and verbal communication skills to liaise with customers, vendors, and internal teams. Technical Knowledge: Familiarity with warranty policies, product specifications, and relevant regulations is beneficial. U.S. citizen or otherwise authorized to work in the U.S Employer will not sponsor visas for position. Must be located in the same geographic location as the job or willing to relocate. Possesses knowledge or 2 years of technical experience in automotive mechanics and electrical domains. Displays problem solving skills and is able to pass a background check. Proficient with Microsoft Office (Excel, PowerPoint and Word)

Requirements

• Strong ability to interact with customers professionally and handle complaints or inquiries effectively.
• Excellent organizational skills to manage a high volume of claims and maintain accurate records.
• Critical attention to detail to ensure accuracy in processing claims and maintaining documentation.
• Strong written and verbal communication skills to liaise with customers, vendors, and internal teams.
• Familiarity with warranty policies, product specifications, and relevant regulations is beneficial.
• U.S. citizen or otherwise authorized to work in the U.S
• Employer will not sponsor visas for position.
• Must be located in the same geographic location as the job or willing to relocate.
• Possesses knowledge or 2 years of technical experience in automotive mechanics and electrical domains.
• Displays problem solving skills and is able to pass a background check.
• Proficient with Microsoft Office (Excel, PowerPoint and Word)

Responsibilities

• Manage warranty claims, including receiving, processing and reviewing claims from customers and adhere to company policies.
• Communicate effectively with customers to provide updates on claims status, resolve issues, and ensure customer satisfaction.
• Maintain accurate records of warranty claims, customer information, and product specifications, ensuring all documentation is complete and organized.
• Analyze warranty data to identify trends and recurring issues and develop strategies to improve warranty processes and reduce costs.
• Work closely with product development, sales, and customer service teams to ensure the best service is provided and warranty policies are followed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed