Supervisor, Facilities Services Center

Bright Horizons Children's Centers•Newton, NE

7d•$70,000 - $75,000•Remote

About The Position

Step into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with all facilities related issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs. This is a Remote position available in the United States. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Requirements

Vocational or technical education is preferred
7 years of experience is required
A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree
Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for lead time services
Excellent written and verbal communication skills
Exceptional organizational, time management prioritization and decision making skills
Ability to work closely with other team members and departments
Experience building and supervising a remote team
Proficiency with Corrigo Platform and basic Microsoft applications
High school diploma or equivalent required, advanced education and or certifications preferred
Minimum 7-9 year customer service experience

Responsibilities

Hire and train Facility Coordinators in the receipt and dispatch of work orders received from centers through the company system/Facilities help-desk
Supervision of up to 6 direct reports, plans for their development through mentoring and coaching
Answer all communication in a timely manner , follow up with centers to ensure quality of service provided by both Coordinators and Vendors
Partner with Facility Managers on Coordinator performance and address facility related issues as necessary
Generate effective reporting related to work order volume and performance
Mentors, guides and acts as an added resource to the team as well as assisting with career development
Serves as a point of escalation for issues and questions
Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators