Supervisor, Export

DSV • Itasca, IL

4d • $64,000 - $86,000

About The Position

The Air Export Supervisor is responsible for overseeing the day-to-day operations of the air export team to ensure that all shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air export coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.

Requirements

• Strong knowledge of air export operations, documentation, and regulations
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word, and Outlook)
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred
• Fluent in English (oral and written)
• A bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.

Nice To Haves

• A master's degree in transportation, logistics, international business, or a related field
• Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
• Experience in project management or process improvement initiatives
• Familiarity with industry-specific software and tools, such as CargoWise or Cargospot

Responsibilities

• Supervise and coordinate the activities of a team of air export coordinators to ensure smooth and efficient operations
• Monitor and manage the flow of export shipments to ensure compliance with customer requirements and company policies
• Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
• Resolve issues related to shipments, such as delays, damages, or customs clearance problems
• Ensure that all documentation is accurate and complete, including air waybills, commercial invoices, and other export documents
• Provide excellent customer service and ensure that customer expectations are met or exceeded
• Ensure compliance with relevant laws and regulations, including customs regulations, export controls, and hazardous materials regulations
• Participate in the development and implementation of process improvements to increase efficiency and quality of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager