Export Supervisor

Yusen Logistics • Kent, WA

1d

About The Position

The Supervisor, Exports is responsible for overseeing Export Agents and managing processes that support the customer's export needs. The position is responsible for ensuring cost effective export operations, timely service by applying knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices.

Requirements

• High School diploma or GED plus three to five years of Export experience in the freight forwarding industry is required. Prior supervisory experience is preferred.
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Ability to organize and manage multiple priorities.
• Must have prior training and experience in handling hazardous goods.
• Must have knowledge of export administration regulations and regulations – TSA, IATA , HAZMAT , ITAR .
• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.

Nice To Haves

• Prior supervisory experience is preferred.

Responsibilities

• Supervise the functions of Export Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Export Agent activities.
• Supervise and assist in daily export activities including: consolidating export shipments, recommending best mode of transportation (rail, air, and ocean), obtaining best rates and space from carriers, reviewing customer volumes and ensuring all transactions are processed accurately and timely.
• Demonstrates in depth knowledge of customers’ needs. Monitors communications with assigned customers, responds promptly to customer requirements, concerns and issues and resolves issues related to all anomalies that interfere with the timely delivery of the customer’s product.
• Performs routine audits and ‘closes the file’, ensuring rates charged are accurate, compliance and recordkeeping requirements are met. Institutes corrective action and ensures errors are resolved.
• Manages handling of licensed shipments and special accounts ensuring all aspects of the shipment comply with regulations.
• Implements and follows all security measures including government required and local security programs.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED