Supervisor - EVS

Ballys Hotel & Casino•Chicago, IL

5d•Onsite

About The Position

As an EVS Shift Supervisor at Bally's, you will play a huge role in the welcoming experience of our guests by creating a clean and safe environment.

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
High school or equivalent is required; Bachelor's Degree is preferred
Must be proficient in the entire Microsoft Suite
Must have excellent communication, organization, and interpersonal skills
Must have excellent problem-solving skills and must be able to work with shifting priorities
Must be able to work flexible shifts, including weeknights, weekends, and holiday

Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Assist with developing, implementing, and enforcing, policies and procedures in accordance with regulatory requirements, safety protocols, internal controls, Company policies and procedures, and organizational goals
Select, train, and develop team members through education, training, coaching, and corrective action
Monitor labor resources to ensure maximum effectiveness in guest services
Produce and maintain a clean and safe environment
Make suggestions for improvements in operations with emphasis on increasing guest satisfaction, generating revenue, and minimizing costs
Investigate and resolve guest and team member complaints related to the EVS matters
Conduct and document inspections of public areas of the property to ensure all is cleaned and well maintained
Ensure storage closets are properly stocked with supplies and all equipment is properly maintained
Issues and collects master keys
Perform other duties as assigned