Supervisor, End User Support Specialists (Sheriff’s Office)
About The Position
The Anoka County Information Technology department is committed to helping the County’s programs and services successfully meet their business objectives while enabling innovation through technology. They accomplish this by gathering information about users' needs, identifying solutions, facilitating the implementation, support, training, and ongoing resources needed to meet those needs. The Sheriff's Office End User Support Specialists Supervisor oversees the day-to-day operations of a technical support team responsible for evaluating, researching, and implementing computer hardware, applications, peripherals, mobile devices and connected systems for Anoka County Sheriffs Office. This position works on issues where analysis of situation or data requires review of relevant factors and is responsible for coaching team members on effective methods to research, troubleshoot, and deliver solutions. This is a full-time, exempt, on-site position. Interviews will take place the week of January 12, 2026, for those selected to move forward in the hiring process.
Requirements
- Requires a bachelor’s degree and at least 3 years (2,080 annual hours) of job-related experience.
- In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
Nice To Haves
- Degree in Computer Science, Computer Engineering, Information Technology or related field.
- Previous leadership experience.
- Experience in computer hardware, software, and system administration.
- Experience with spreadsheets, email and Windows based applications.
- Ability to communicate technical information to non-technical audiences.
- Ability to provide individual or small group instruction and training in the use of computer products.
Responsibilities
- Supervise and coordinate activities of End User Support Specialists engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from employees seeking guidance on technical problems, diagnosing nature of problems, and assisting employees through problem solving steps.
- Train team on the service desk systems, processes, tools, and procedures required to document, track and resolve reported problems.
- Ensure the latest product and technical updates or policies are available and communicated to the team.
- Identify, troubleshoot, and resolve information systems problems to minimize down time of applications and personnel.
- Monitor request queue and track key metrics to ensure sufficient coverage and achievement of service standards.
- Act as the escalation point for critical issues and facilitate a final resolution.
- Ensure proper documentation related to the systems or workstations is maintained.
- Design and deliver end user training on the service desk systems, processes, tools, and procedures.
- Provide leadership, coaching, and/or mentoring to a subordinate group.
- Participate in on-call after hours support rotation.
Benefits
- 24 days of paid flexible time off and up to 12.5 paid holidays.
- Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
- Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
- Pension plan and other retirement investment options.
- Advancement/professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
