Supervisor, End User Support Specialists (Sheriff's Office)

Anoka County

5d • Onsite

About The Position

The Anoka County Information Technology department is committed to helping the County’s programs and services successfully meet their business objectives while enabling innovation through technology. They accomplish this by gathering information about users' needs, identifying solutions, facilitating the implementation, support, training, and ongoing resources needed to meet those needs. The Sheriff’s Office End User Support Specialists Supervisor oversees the day-to-day operations of a technical support team responsible for evaluating, researching, and implementing computer hardware, applications, peripherals, mobile devices and connected end user systems for Anoka County Sheriff’s Office. This position is a hands-on Supervisor that works on issues along with the team where analysis of technology situations or data requires review of relevant factors and is responsible for coaching team members on effective methods to research, troubleshoot, and deliver end user technologies and solutions. This is a full-time, exempt, on-site position located at the Anoka County Sheriff’s Office Administration Building, located at 13301 Hanson Blvd. NW Andover, MN 55304. The role includes occasional travel to Anoka County Jail, located at325 Jackson Street Anoka, Minnesota, 55303, as well as to other Sheriff’s Office substations within Anoka County. Interviews will take place the week of February 9th, 2026, for those selected to move forward in the hiring process.

Requirements

• Requires a bachelor’s degree and at least 3 years (2,080 annual hours) of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Nice To Haves

• Degree in Computer Science, Computer Engineering, Information Technology or related field.
• Previous leadership experience.
• Experience in computer hardware, software, and system administration.
• Experience with spreadsheets, email and Windows based applications.
• Ability to communicate technical information to non-technical audiences.
• Ability to provide individual or small group instruction and training in the use of computer products.

Responsibilities

• Supervise and coordinate activities of End User Support Specialists engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from employees seeking guidance on technical problems, diagnosing nature of problems, and assisting employees through problem solving steps.
• Train team on the service desk systems, processes, tools, and procedures required to document, track and resolve reported problems.
• Ensure the latest product and technical updates or policies are available and communicated to the team.
• Participate in identifying, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel.
• Monitor request queue and track key metrics to ensure sufficient coverage and achievement of service standards.
• Act as the escalation point for critical issues and facilitate a final resolution.
• Ensure proper documentation related to the systems or workstations is maintained.
• Design and deliver end user training on the service desk systems, processes, tools, and procedures.
• Provide leadership, coaching, and/or mentoring to a subordinate group.
• Participate in 3 person on-call after hours support rotation.
• This position is full-time, on-site, with light occasional travel to Anoka County jail location and Sheriff’s substations as needed.

Benefits

• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager