Supervisor, End User Computing | La Crosse, WI
About The Position
Emplify Health is seeking a Supervisor, End User Computing (EUC) to deliver advanced technical support to end users while providing day-to-day leadership for our Desktop Services team. This role combines hands-on technical expertise with people leadership and operational coordination. Day-to-day responsibilities include: The EUC Supervisor oversees a team of approximately 10–15 IT professionals, leading daily agile team huddles and providing regular status updates to senior leadership. This position serves as a key liaison for end-user device–related projects, ensuring clear communication and effective execution. The Supervisor also helps drive ticket resolution by expediting issues, removing roadblocks, and collaborating closely with cross-functional teams to solve problems and foster strong working relationships. In addition, this role provides end-user support for approved hardware and software configurations, maintains desktop-level PC hardware and software, and ensures adherence to customer support standards and procedures. Staying current with emerging technology trends is essential, as the EUC Supervisor identifies opportunities to improve efficiency through automation, enhanced tools, and evolving best practices.
Requirements
- Associate’s degree required or equivalent years of experience and education
- Four years of relevant IT experience
- Valid Driver's License, Required
- Passion for service excellence and continuous improvement
- Experience with hardware, software configurations, remote support tools, service desk platforms, and ticketing workflows.
- Strong knowledge of: Windows operating systems, endpoint management, and device lifecycle management.
Nice To Haves
- 2+ years of prior supervisory experience, preferred
Responsibilities
- Deliver advanced technical support to end users
- Provide day-to-day leadership for our Desktop Services team
- Oversee a team of approximately 10–15 IT professionals
- Lead daily agile team huddles
- Provide regular status updates to senior leadership
- Serve as a key liaison for end-user device–related projects
- Drive ticket resolution by expediting issues, removing roadblocks, and collaborating closely with cross-functional teams to solve problems and foster strong working relationships
- Provide end-user support for approved hardware and software configurations
- Maintain desktop-level PC hardware and software
- Ensure adherence to customer support standards and procedures
- Identify opportunities to improve efficiency through automation, enhanced tools, and evolving best practices
Benefits
- A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
- A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
- Substantial retirement contribution including a 401k match & annual discretionary base contribution
- Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
- Additional Employee Discounts and Perks
- Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!
- Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
- Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
- Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
