Supervisor, End User Computing | La Crosse, WI
About The Position
Emplify Health is seeking a Supervisor, End User Computing (EUC) to deliver advanced technical support to end users while providing day-to-day leadership for our Desktop Services team. This role combines hands-on technical expertise with people leadership and operational coordination. Day-to-day responsibilities include: The EUC Supervisor oversees a team of approximately 10–15 IT professionals, leading daily agile team huddles and providing regular status updates to senior leadership. This position serves as a key liaison for end-user device–related projects, ensuring clear communication and effective execution. The Supervisor also helps drive ticket resolution by expediting issues, removing roadblocks, and collaborating closely with cross-functional teams to solve problems and foster strong working relationships. In addition, this role provides end-user support for approved hardware and software configurations, maintains desktop-level PC hardware and software, and ensures adherence to customer support standards and procedures. Staying current with emerging technology trends is essential, as the EUC Supervisor identifies opportunities to improve efficiency through automation, enhanced tools, and evolving best practices.
Requirements
- Associate’s degree required or equivalent years of experience and education
- Four years of relevant IT experience
- Valid Driver's License, Required
- Passion for service excellence and continuous improvement
- Experience with hardware, software configurations, remote support tools, service desk platforms, and ticketing workflows.
- Strong knowledge of: Windows operating systems, endpoint management, and device lifecycle management.
Nice To Haves
- 2+ years of prior supervisory experience, preferred
Responsibilities
- Oversees a team of approximately 10–15 IT professionals
- Leading daily agile team huddles
- Providing regular status updates to senior leadership
- Serves as a key liaison for end-user device–related projects, ensuring clear communication and effective execution
- Helps drive ticket resolution by expediting issues, removing roadblocks, and collaborating closely with cross-functional teams to solve problems and foster strong working relationships
- Provides end-user support for approved hardware and software configurations
- Maintains desktop-level PC hardware and software
- Ensures adherence to customer support standards and procedures
- Identifies opportunities to improve efficiency through automation, enhanced tools, and evolving best practices
Benefits
- A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
- A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
- Substantial retirement contribution including a 401k match & annual discretionary base contribution
- Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
- Additional Employee Discounts and Perks
- Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
