Supervisor, Emergency Department Coordinator

UW Health • Madison, WI

9d • Onsite

About The Position

Advance your career at our academic medical center and Level 1 Trauma Center!
We are seeking an Emergency Department Coordinator Supervisor to:
Provide oversight of the day-to-day operations of the emergency department coordinators (EDCs) in the Emergency Department (ED) at both University Hospital and East Madison Hospital.
Develop staffing calendars and assure staffing needs are met. Implement alternative staffing patterns as needs arise to coordinate a 24/7 staff schedule.
Interview and make hiring decisions to maintain adequate staffing in the department.
Connect with new staff throughout the onboarding process to assess progress, provide and receive feedback, and determine individual needs and a plan to address. Continue meeting with staff on a recurring basis to provide timely performance feedback and coaching.
Conduct team meetings to apprise staff of changes and to address broader-based program area issues and initiatives.
Serve on call for off-hours staffing issues, escalations, and staff questions.
Development and Implementation of Policies and Procedures
Ensure that patient experience and service standards are met.
Gather, monitor, and analyze departmental and program-specific financial, productivity, and quality of service statistics.
Work collaboratively with UW Health counterparts, Patient Financial Services, Admissions, and other departments on issues relating to patient flow.

Requirements

• Associate's Degree in Business, Healthcare Administration, or related field Required or
• Relevant experience or progress towards a Bachelor’s degree may be considered in lieu of a degree Required
• 3 years of experience in a healthcare setting or at least one (1) year of related experience in a leadership role Required

Nice To Haves

• Bachelor's Degree in a Business, Healthcare Administration, or related major Preferred
• 3 years of leadership experience in healthcare operations for a large, complex health care environment, including experience in an academic medical center Preferred
• Clinical applications certification(s) or equivalent (i.e. Epic ASAP) Preferred

Responsibilities

• Provide oversight of the day-to-day operations of the emergency department coordinators (EDCs) in the Emergency Department (ED) at both University Hospital and East Madison Hospital.
• Develop staffing calendars and assure staffing needs are met.
• Implement alternative staffing patterns as needs arise to coordinate a 24/7 staff schedule.
• Interview and make hiring decisions to maintain adequate staffing in the department.
• Connect with new staff throughout the onboarding process to assess progress, provide and receive feedback, and determine individual needs and a plan to address.
• Continue meeting with staff on a recurring basis to provide timely performance feedback and coaching.
• Conduct team meetings to apprise staff of changes and to address broader-based program area issues and initiatives.
• Serve on call for off-hours staffing issues, escalations, and staff questions.
• Development and Implementation of Policies and Procedures
• Ensure that patient experience and service standards are met.
• Gather, monitor, and analyze departmental and program-specific financial, productivity, and quality of service statistics.
• Work collaboratively with UW Health counterparts, Patient Financial Services, Admissions, and other departments on issues relating to patient flow.

Benefits

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees