Supervisor Donor Relations

Boys Town • Omaha, NE

13d • Onsite

About The Position

The Supervisor, Donor Relations plays a key leadership role in advancing the mission of Boys Town by ensuring an exceptional experience for donors and supporters. This position oversees a team responsible for donor engagement, acknowledgment letters, processing donations and data integrity. The Supervisor provides strategic direction to ensure timely, accurate, and meaningful interactions that strengthen donor relationships and encourage long-term giving. In this role, you will maintain high standards for donor data integrity, meeting strict deadlines and collaborate closely with fundraising, communications, and program teams. The Supervisor serves as a mentor and coach, helping staff develop strong communication, customer service, and relationship-building skills.

Requirements

• Bachelor's degree or equivalent combination of education and experience required.
• Minimum 3 years of related work experience required.
• Knowledge and familiarity with research techniques for fundraising prospect research.
• Proficiency in Internet research and with information resource subscriptions and publications is required including fundraising databases, on-line services (ex. Lexus Nexus / Clear / Morning Star / Hoovers).
• Must have strong service orientation and commitment to assisting others with enthusiasm and professionalism.
• Strong computer skills in Microsoft Office, including PowerPoint, Excel, and Word.
• Ability to communicate at all levels within the organization and with external contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• Strong knowledge of the Boys Town Model.

Nice To Haves

• Fundraising training through professional association preferred.
• Experience with the Donor Database/Blackbaud preferred.
• CRM software programs experience preferred.
• Leadership experience preferred.

Responsibilities

• Leads, Supervises, hires, trains, and evaluates the Donor Relations Team.
• Provides one-on-one, group and affiliate site end-user training on the donor database, donor stewardship practices and organizational protocols.
• Provides database administration support to all Blackbaud CRM Users
• Oversees the accurate recording and reconciliation of all donations received through multiple channels to ensure they are properly recorded in Blackbaud CRM and the Workday system.
• Ensures daily processes are worked promptly, recorded accurately and donor acknowledgements are sent out in a timely manner.
• Develops and updates user manuals, procedures, and training guides and ensures they are posted on the Development SharePoint Website.
• Designs and executes custom queries and reports in Blackbaud CRM to support Donor Relations metrics, decision-making, Donor Relations best practices and data integrity issues.
• Maintains and responds to donor inquiries and ensures quality service via phone, email, and mail.
• Manages and maximizes the Family Sponsorship and Recurring Gift Programs to ensure all donations are being recorded accurately and donor stewardship is maintained to build strong relationships with donors.
• Manages the matching gift program to ensure maximization of matching gifts from corporations occurs both reactively and proactively.
• Manages reconciling one bank account back to the gifts recorded in Blackbaud CRM, ensuring gifts have the proper coding and work tags associated with them.
• Conducts audits for data integrity and maintains data integrity through the use of customized and predefined or ad-hoc queries; recognizes data integrity issues, works to resolve the issues, and establishes processes to ensure future data is not compromised.

Benefits

• A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.
• Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.
• Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.
• We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account.
• Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees