Supervisor, Document Management

Southern Glazer’s Wine and Spirits, LLC•Miramar, FL

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.OverviewThe Document Management Supervisor is responsible for or directing, monitoring, completing, and supporting all Document Management related transactions received at BSG for processing by the staff for the divisions.

Requirements

Bachelor’s Degree and 5 years of experience or equivalent education and related experience
Strong organization, multi-tasking and time management skills
Must have knowledge of mail distribution
Must understand and utilize sound customer service skills to exceed internal and external customer expectations

Responsibilities

Thorough knowledge and understanding of Document Management
Supervises the workload of the Document Management processors to ensure the timely processing of all documents received
Makes herself/himself available for staff questions, taking the time to ensure that issues are resolved to the employee’s satisfaction.
Completes annual performance appraisals on staff in a timely manner, providing both positive and constructive feedback to promote an atmosphere of learning and growth.
Creates a safe environment for employees to interact, take risks, and ask questions to maintain low levels of turnover and high levels of employee satisfaction.
Monitors workloads, overtime requirements, and staffing levels to ensure the proper match of headcount to transaction volume.
Interviews new recruits for open positions (both new and those created due to turnover) in partnership with Payment Services Manager and Human Resources.
Makes hiring decisions regarding processors in partnership with Payment Services Manager and Human Resources.
Evaluates staff productivity levels monthly, to ensure that employees are meeting or exceeding processing expectations.
Conducts progressive disciplinary action activities, when required, to ensure that employees are made aware of their shortcomings and are given every chance to succeed prior to termination.
Conducts termination activities in partnership with Payment Services Manager and Human Resources