Supervisor, Debit Card Services

Everwise Credit Union • South Bend, IN

2d

About The Position

Position Summary: The Supervisor, Debit Card Services is responsible for leading daily operations related to debit card and ATM services, ensuring efficient processing, system integrity, and high-quality member experience. This role supervises a team of specialists, oversees transaction monitoring and issue resolution, coordinates card inventory and ATM maintenance, manages vendor relationships, and monitors fraud and chargeback activity. The position ensures compliance with all applicable banking regulations, internal policies, and operational standards. Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going. Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under-served—feel more in control of their money and their future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Requirements

• Ability to coach, mentor, and manage teams.
• Strong problem solving, organizational and communication skills.
• Thorough knowledge of debit card payment processing, ATM ecosystem, EFT processing
• Knowledge banking regulations, fraud mitigation and security protocols
• Ability to manage multiple projects and priorities simultaneously.
• Interpersonal skills to work with internal and external stakeholders.
• Strong analytical skills, critical thinking, sound decision-making abilities.
• High-level of integrity, professionalism, and commitment to member service.
• Proficient in analyzing large datasets to identify trends, risks, and opportunities for improvement.
• Efficiently, effectively, and concisely communicate with members, peer leaders, and outside vendors.
• Ability to evaluate regulatory and legislative language and understand how it affects payments policy and practices.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Bachelor’s degree or equivalent work experience
• 2+ years’ experience in banking operations, debit card services, ATM operations, or related financial services function.

Nice To Haves

• Previous leadership + supervisory experience preferred.

Responsibilities

• Oversee debit card instant issue production, activation and related services, acting as a subject matter expert
• Ensure seamless and secure transaction processing and resolve any operational issues that arise.
• Monitor and manage debit card-related metrics, ensuring service levels and performance standards are met or exceeded.
• NCAT/ATM and shared branching balancing
• Approve ATM check deposits and e-deposit images
• Maintaining employee credentials in various systems
• Adding/Removing terminals in Alloya and MasterCard Connect
• Collaborate with investigations to report suspected fraud
• Collaborate with vendors and other external partners to implement new solutions and improve existing services.
• Develop and maintain policies and procedures for payment services to ensure compliance and mitigate risk.
• Stay updated on regulatory changes and industry best practices and implement necessary changes to maintain compliance and operational efficiency.
• Oversee the resolution of payment disputes, ensuring timely and fair outcomes for members.
• Work closely with member service teams to address and resolve member inquiries and issues related to payment services.
• Develop and implement training programs for staff to ensure they are knowledgeable and capable of supporting members effectively.
• Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level