Debit Card Specialist I

FitzGerald Financial Group - Division of TowneBank Mortgage • Suffolk, VA

1d

About The Position

The Debit Card Specialist I is responsible for supporting the bank with debit
card and ATM related services, including card activation, transaction inquiries,
fraud monitoring, maintenance, dispute and issue resolution. This role ensures a
high level of member satisfaction while maintaining compliance with banking
regulations and security standards.

Requirements

• Computer Skills (Word and Excel)
• Excellent organizational skills and attention to detail
• Time Management Skills
• Excellent Member Service Skills
• Works independently but recognizes when to consult with management
• High degree of personal integrity

Nice To Haves

• Self-motivated.
• Previous Banking Experience
• Previous bank operational experience
• Attention to detail.
• High level of organization and follow through.

Responsibilities

• Assist bankers and members with debit card activation, PIN setup, and account access
• Handle inquiries regarding transactions, declined purchases, and account balances
• Investigate and resolve disputes and unauthorized transactions
• Monitor and respond to potential fraud alerts and suspicious activity
• Process requests for card replacements, reissues, or cancellations
• Educate customers on card usage, security practices, and digital banking tools
• Document all interactions accurately in internal systems
• Collaborate with fraud prevention and compliance teams when necessary
• Monitor ATM network performance to ensure uptime, availability, and functionality
• Diagnose and resolve ATM hardware, software, and connectivity issues
• Coordinate with third-party vendors for repairs, upgrades, and installations
• Manage ATM cash levels, balancing, and replenishment schedules
• Perform routine maintenance, updates, and system testing
• Maintain transaction reporting, service records, and incident reports
• Support ATM software updates, patches, and new feature rollouts
• Ensure compliance with banking regulations, security standards, and internal policies
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees