Sup Customer Service

HCSC•Albuquerque, NM

16h

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values.

Requirements

Bachelor’s degree and 1 year business experience OR 5 years business experience
2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment.
Experience in coaching, mentorship, and professional development.
Clear and concise written and verbal communication skills.
Analytical and organizational skills and ability to meet deadlines.
Experience in root cause analysis and problem solving.
PC proficiency to include Microsoft office products and operational systems.

Nice To Haves

Knowledge of contract benefits, claim processing and inquiry procedures for supported products, system logic or the processing system.
Claims experience
Medicaid experience
Knowledge of the health care industry.