Supervisor-Customer Credit Services

Enbridge•Gastonia, NC

About The Position

The Team Lead provides direct supervision to the Customer Credit Services area and is responsible for optimizing processes which minimize losses to company and customer accounts. This is achieved by ensuring that all credit activities are followed aggressively and in a fair and equitable manner while ensuring maximum recovery for bad debt and collection agencies. This role has responsibilities that oversee credit, collections, customer assistance and revenue protection support for North Carolina Customer Care. We offer opportunities for career development, growing your knowledge and skills, and an exciting career with competitive benefits including generous time off. Apply today to this excellent opportunity on our team! #joinourteam

Requirements

6+ years of experience in credit, collections, customer operations, or related fields.
Proven ability to lead, coach, and develop teams while driving engagement and performance.
Strong relationship‑building, vendor management, and negotiation skills.
Solid understanding of credit policies, energy assistance programs, and relevant federal/state regulations (FDCPA, FACTA, TCPA, FCRA).
Excellent communication skills with the ability to influence at all levels.
Strong analytical, problem‑solving, and decision‑making skills, with experience improving processes.
Proficiency with computer applications, including strong Excel skills, and the ability to manage multiple projects.

Nice To Haves

Bachelor preferred in Accounting or Finance or an equivalent combination of education and demonstrated related experience are accepted in lieu of preferred degree

Responsibilities

Drives multiple projects with strong execution and on‑time delivery.
Ensures compliance with all federal and state credit & collections regulations, including reviewing new legislation for operational impact.
Leads and develops a team of analysts through coaching, workload management, and performance support.
Supports regulatory inquiries and maintains strong internal controls.
Champions continuous improvement, process optimization, and workflow efficiency.
Develops and documents policies, procedures, and operational methodologies.
Partners across the business to deliver Energy Assistance programs and enhance customer options.
Collaborates with Legal on bankruptcy cases and applies working knowledge of bankruptcy processes.
Works with field and office teams to identify and resolve energy diversion cases.
Builds strong cross‑functional relationships across Customer Care, Regulatory, Field Accounting, and Key Accounts.
Provides storm support as part of emergency response responsibilities.