Credit Supervisor

Bridgeway • Coraopolis, PA

2d

About The Position

The primary responsibility of this position is to organize, document and coordinate internal credit and collections. The Collections Supervisor will provide oversight and day-to-day guidance of a team of Collections Specialists. This position will provide customer service for shippers and agents relating to existing account balances, account payment discrepancies, and historical invoice activity. The Collections Supervisor will also analyze account performance and provide recommendations on ongoing credit limits for existing accounts.

Requirements

• Bachelor’s degree in Finance, Accounting or Business preferred
• High School graduate or equivalent
• 3+ years of relevant credit and collections leadership experience preferred
• Strong communication and customer service skills
• Team player with good inter-personal skills
• Exceptional organizational skills and high detail orientation
• Ability to manage multiple tasks and prioritize to meet deadlines in a fast-paced environment
• Ability to work independently as well as part of a team
• Proficiency in Microsoft Excel, Word, and Outlook

Responsibilities

• Supervise performance of Collections department in multiple office locations, encompassing multiple staff members. Establishes departmental processes and procedures and ensures SOP documentation is current and accurate.
• Develop staff through coaching and mentoring activities, instills accountability through performance measurement in the context of defined goals and objectives. Executes effective performance redirection when needed.
• Utilize imaging systems and electronic file networks to pull and review documentation for invoicing disputes and process correction requests, when necessary. Coordinate with billing and accounting department staff on the correction of errors, including rebills, misapplied payments, overpayments and freight bill corrections.
• Continuous review of the status of delinquent accounts to collaborate with staff on next steps. Review accounts to be recommended for write off. Initiate collection activity on all bad debts, review accounts for agency placement and monitor progress. Negotiate settlements as directed by executives.
• Provide weekly summary of portfolio collections progress and participate in weekly portfolio review with department manager and other management personnel as appropriate. Escalate collection issues to department manager as appropriate based on customer responses and payment actions. Work with department manager and company executives as appropriate to continuously improve upon collection strategy.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level