Supervisor, Credit & Collections - Brickworks North America

Glen-Gery•Wyomissing, PA

About The Position

Brickworks North America is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited (“The Group”) is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $3.5 billion, and operates across three core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia and has a significant presence in the USA. Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates nine brick manufacturing facilities and one manufactured stone facility. Glen-Gery products are sold nationally through a network of over five hundred distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 1,000 employees, operates across forty locations, including 8 brick plants, 25 masonry supply center locations and 3 Design Studios. Basic Function: Reporting to the Accounts Payable & Credit Manager, the Credit & Collections Supervisor is responsible for administering the Brickworks North America credit and collection programs so that an acceptable level of risk is maintained. The Supervisor is responsible for overseeing and managing the assigned customer base regarding timely payment of goods and services offered by Brickworks North America. These tasks include, but are not limited to, collecting customer payments within invoice terms, adhering to all policy and audit guidelines, managing customer credit limits, communicating with the manufacturing plants and retail centers daily on orders received, working with customer and sales to resolve invoice issues and disputes, issuing customer statements, and communicating with management if legal action is needed on uncollectable accounts. In addition, assisting the Accounts Payable & Credit Manager, in designing and implementing processes to improve cash flow and reduce receivables while continuously monitoring and negotiating the collection of overdue accounts will be critical to the success of this position.

Requirements

Ability to multitask and prioritize accordingly.
Good verbal and written skills.
Demonstrated initiative, self-motivation and sound judgment in analyzing and resolving issues.
Proficiency with word processing and spreadsheet software, internet software and e-mail.
Ability to learn ERP’s, electronic filing system and access online support/tools.
BS/BA Degree in business preferred.
Relevant Credit & Collections supervisory experience 5 to 7 years of relevant experience
4 or more years of experience managing/leading teams
Strong communication, organization and well-developed analytical skills.
Familiarity with construction lien laws, bond claims, and industry-specific credit practices
Experience training and mentoring a team
Experience with Microsoft Office, particularly Excel
Ability to communicate within various levels of an organization.
Experience with large ERP systems such as Oracle; JD Edwards.

Responsibilities

Lead, direct, evaluate and develop a team of credit and collections staff to ensure that the credit and collections activities are conducted effectively, ethically and incompliance with policies, regulations and law.
Drives a high level of customer service both externally and internally.
Monitor the status of credit and collection activities to identify problem areas and adapt procedures to improve the overall performance of the team.
Drives the Credit team to continuously improve and advance the credit function, incorporating as appropriate technology to drive an efficient function while managing credit risk.
Responsible for collecting customer payments within invoice terms and for performing credit management activities as designated by credit department.
Making telephone calls and emailing customers to collect past due amounts.
Responsible for receiving checks and making deposits, taking credit card payments, and ensuring bank accounts can be reconciled daily.
Prepare back-up and email to Cash Application for processing.
Resolving disputes between customers and Brickworks North America shipping sites.
Formulates sound and constructive credit policies and procedures in conjunction with management, contributing to the overall profitability of the company and to customer stability.
Develops and maintains external relationships with other financial institutions and organizations promoting credit and management services and techniques, including Dun & Bradstreet
Manage credit holds, approving sales orders for credit accommodation.
Monitoring the financial condition of customers through review of credit reports, trade references, and third party inquires.
Contact customers to negotiate and draw up documents for payment arrangements, promissory notes, joint check agreements, and work with title companies to ensure payment, as necessary.
Supporting the credit manager in the process of obtaining lien rights and executing waivers.
Assist in maintaining sales tax exemption certificates, processing lien waivers, and obtaining job information sheets.
Reconcile billing discrepancies, verify credits due and submit for processing to billing or AR department.
Interact with the sales service area of our plants and supply centers concerning credit functions.
Assist with monthly credit reporting.
Ability, while under pressure, to lead teams and to meet objectives and deadlines while maintaining a positive attitude and providing exemplary customer service.
Team player; able to build relationships, interface effectively with all levels of the organization.