Supervisor County Clerk

Oakland County•Pontiac, MI

1d•Onsite

About The Position

Oakland County is a leading public service organization in Michigan, dedicated to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. The organization offers competitive pay, comprehensive benefits, and opportunities for meaningful work. This on-site Supervisor County Clerk position is for a strategic leader who excels at improving operations, guiding teams, and driving efficiency through process and technology. The role is crucial in leading and supporting the County Clerk Division, ensuring high-quality service delivery while continuously enhancing operational effectiveness.

Requirements

Possess a Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, General Administration, Business Administration or a closely related field of study AND have had at least two (2) years of full-time clerical or technology experience one (1) year of which was in a leadership capacity; OR
Possess an Associate’s Degree or equivalent education from an accredited college or university with a major in Computer Science, Information Systems, General Administration, Business Administration or a closely related field of study AND have had at least four (4) years of full-time clerical or technology experience one (1) year of which was in a leadership capacity; OR
Must be a high school graduate or have a certificate of successful completion of the General Education Development Test (GED) AND have had at least six (6) years of full-time clerical or technology experience one (1) year of which was in a leadership capacity.

Nice To Haves

Considerable knowledge of department capabilities, operations, and applications
Considerable knowledge of state and federal laws as well as court rules relating to the operations of the department
Considerable ability to foster and facilitate positive communication within the department including staff, supervisors, and administration
Considerable ability to make decisions in accordance with departmental policies and procedures
Considerable ability to clearly communicate and deliver oral and written direction to supervisors, staff, and office stakeholders
Considerable ability to plan, organize, direct and evaluate the work performed by others
Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail and Internet software
Considerable ability to establish and maintain effective working relationships with other department employees and office stakeholders

Responsibilities

Plan, assign, direct, and review the work of staff and unit supervisors
Provide support to staff and unit supervisors
Serve as a liaison between the County Clerk Division and County departments, municipalities, and external stakeholders
Efficiently communicate policies, procedures, and updates to staff, partners, and the public
Apply broad knowledge of division operations to ensure efficient and effective service delivery
Identify operational needs and collaborate with Information Technology on system enhancements and implementations
Lead business process improvements and technology initiatives to increase efficiency and effectiveness
Analyze reports and provide insight on performance and return on investment
Oversee and support staff training related to policies, procedures, and systems
Instruct, assign, schedule, check work, appraise performance and recommend employees for increase or promotion
Effectively work in consultation with the Chief Deputy County Clerk on hiring, disciplining and discharging employees
Plans, assigns, directs and coordinates the work of employees assigned directly and through other unit supervisors providing technical and general clerical support for the County Clerk Division, including the Vital and Legal Record Units, the Troy satellite office and the eService Center
Consults with Chief Deputy Clerk regarding division policies and their implementation
Makes proposals and recommends procedure changes
Responds to questions from department staff regarding policies, procedures, court rules and statutes
Provides input from a systems and business perspective
May assist in the application for federal and state grants for County Clerk Division programs, and with subsequent grant provision compliance
Answers all manner of inquiry regarding office policies and procedures, as well as the functioning of various hardware and software systems
Assists customers as needed in support of front-line staff
Communicates with vendors to resolve hardware and software difficulties
Provides for the instruction of operating departments in the preparation of input data and the interpretation and use of subsequent output generated
Prepares and maintains user manuals, training guides, detailed procedures, helpful hint guides, newsletters, etc.
Maintains records of difficulties encountered by users and provides recommended solutions to prevent further difficulties after collecting and reviewing related data
Reviews and forwards for approval invoices covering contracted and non-contracted services
Monitors data flow between I.T. and user departments or agencies to ensure input data is timely and correct and that users receive generated reports as scheduled
Communicates with users to ascertain the services desired and reviews specific problem areas relative to the County Clerk Division operations
Keeps office staff and stakeholders informed of modifications in procedures, system capabilities and other related changes
Communicates and carries out County Clerk Division policies and procedures
Assists with acceptance testing of new software installations, enhancements, and upgrades
Confirms office policies and procedures comply with local, state and federal mandates
Assists or manages local, state and federal mandate changes that require business and technical solutions
Develop and monitor departmental metrics/ key performance indicators (KPI) regarding volume, quality, productivity
Contributes to the management of the legal self-help center
Utilizes current countywide and/or department specific software to complete assignments
Other duties as assigned