Supervisor, Communication Center

PHI - Quality Care Through Quality Jobs•Lexington, KY

About The Position

Communications Supervisor – Lexington, KY Join Our Life-Saving Team in Lexington, KY! Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. As a Communications Supervisor, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Requirements

Minimum of three years experience as a communications specialist, combined with extensive EMS experience or equivalent preferred.
Minimum of one year supervisory experience preferred.
Must be creative, be able to function efficiently under pressure and use problem-solving skills effectively.
Must possess good human relations and communications skills for interfacing with all levels of internal and external customers.
Extensive working knowledge/experience of radio/medical terminology is strongly preferred.
Must possess intermediate knowledge and proficiency with computer systems (hardware and software) and office equipment.
High school diploma or GED.
Must be able to read, write, speak and understand English.
Must be able to pass pre-placement drug screening and background screen.

Responsibilities

Responsible for performing daily supervisory functions, including scheduling, staffing, annual assessments, daily communications with staff, new hire training, material and equipment management.
On-call for departmental issues occurring outside normal office hours.
Responsible for the effective coaching, and mentoring of Communication Specialists to ensure needs of the team are met
Performs duties of a communication specialist and works on line if needed for adequate communications coverage due to insufficient staffing availability.
Maintains and verifies the quality and accuracy of all communication center related transport documentation.
Maintains technical equipment such as telephone/radio recorder and effectively interacts with contract vendors for service and maintenance of equipment.
Develops and maintains productive relationships with both internal and external customers, with special emphasis on requesting agencies communications staff and management.
Creates and maintains statistical information and reports as required for the Director.
Collects information, performs price quotes, and coordinates details for long range flights.
Required to perform the Flight Coordinator duties.
Creates and maintains all CQI needs for the Communication Center/shift in which he/she works.
Responsible for the training and education for the Communication Center/shift in which he/she works
Responsible for participation in program level CQI meetings, and preparation of the data and discussion points for the meeting
Facilitate and coach preceptors through the process of training individual Communication Specialists
Monitor training process of Direct Report Communication Specialists to ensure a solid, and standard foundation of knowledge is created for any new Communication Specialist
Other duties as may be assigned.