Communication Center Representative

CorroHealth

3d

About The Position

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: Virtix Health offers a range of services and products to its clients. In a medical chart retrieval capacity, the Records Retrieval Agent represents the clients/health plans in requesting and obtaining medical records from healthcare providers. The Agent provides telephonic assistance to schedule and retrieve existing medical records by contacting provider offices, gathering and recording appropriate data, verifying existing information, and ensuring records are timely retrieved.

Requirements

• High School diploma or equivalency required.
• Previous call center sales or collections experience with experience in a healthcare environment or office setting preferred.
• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar.
• Demonstrate accuracy and attention to detail in the retrieval lifecycle process.
• Understanding of HIPAA regulations.
• Computer skills with ability to navigate basic applications.

Nice To Haves

• Previous call center sales or collections experience with experience in a healthcare environment or office setting preferred.

Responsibilities

• Contact provider offices to request copies of medical records.
• Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices.
• Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application.
• Provide professional communication and customer service with provider offices throughout the record retrieval process.
• Make regular and consistent phone calls to complete timely retrieval.
• Enter and maintain records into the in-house computer application to document and track record retrievals.
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED